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jmh55
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Upload Speed Nearly Zero

Since last night I've had almost zero upload speed, making my internet barely usable.

I've tried turning the router off for 15 minutes, reseating the connections, nothings worked.

My account number is: 110360204


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700804 39 5120 16 qam 2
2 60300069 39 5120 16 qam 1
3 39399919 39 5120 16 qam 4
4 46199126 39 5120 16 qam 3

 

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 3 0
4 ATDMA 0 0 1 0


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 13.1 38 256 qam 9
2 211000000 13.3 38 256 qam 10
3 219000000 13.5 38 256 qam 11
4 227000000 13.5 38 256 qam 12
5 235000000 13.5 38 256 qam 13
6 243000000 13.5 38 256 qam 14
7 251000000 13.5 38 256 qam 15
8 259000000 13.5 38 256 qam 16
9 267000000 13.5 37 256 qam 17
10 275000000 13.5 38 256 qam 18
11 283000000 13.9 38 256 qam 19
12 291000000 13.8 37 256 qam 20
13 299000000 14 38 256 qam 21
14 307000000 13.6 38 256 qam 22
15 315000000 14.1 38 256 qam 23
16 323000000 14.8 38 256 qam 24
17 331000000 14.6 38 256 qam 25
18 339000000 14.8 38 256 qam 26
19 347000000 14.5 38 256 qam 27
20 355000000 15 38 256 qam 28
21 363000000 14.8 38 256 qam 29
22 371000000 14.6 38 256 qam 30
23 379000000 15.1 37 256 qam 31
24 387000000 15 37 256 qam 32

 

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 753 15220
2 Locked 38.6 664 15354
3 Locked 38.6 522 7190
4 Locked 38.6 420 7010
5 Locked 38.6 822 14489
6 Locked 38.6 741 14492
7 Locked 38.6 663 14826
8 Locked 38.6 901 14842
9 Locked 37.6 796 15173
10 Locked 38.6 517 15510
11 Locked 38.6 856 15100
12 Locked 37.6 796 14979
13 Locked 38.6 744 14915
14 Locked 38.9 848 14772
15 Locked 38.6 434 7394
16 Locked 38.9 867 14776
17 Locked 38.6 670 14988
18 Locked 38.6 586 13975
19 Locked 38.6 491 7080
20 Locked 38.9 686 14709
21 Locked 38.6 703 14803
22 Locked 38.6 687 14697
23 Locked 37.6 583 14487
24 Locked 37.6 666 8376

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MikeRobbo
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Alessandro Volta
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Helpful Answer

Re: Upload Speed Nearly Zero

Your Upstream Modulations are at 16 QAM they should be at 64 QAM

Your Downstream Power Levels are all too high.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700804 39 5120 16 qam 2
2 60300069 39 5120 16 qam 1
3 39399919 39 5120 16 qam 4
4 46199126 39 5120 16 qam 3

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 13.1 38 256 qam 9
2 211000000 13.3 38 256 qam 10
3 219000000 13.5 38 256 qam 11
4 227000000 13.5 38 256 qam 12
5 235000000 13.5 38 256 qam 13
6 243000000 13.5 38 256 qam 14
7 251000000 13.5 38 256 qam 15
8 259000000 13.5 38 256 qam 16
9 267000000 13.5 37 256 qam 17
10 275000000 13.5 38 256 qam 18
11 283000000 13.9 38 256 qam 19
12 291000000 13.8 37 256 qam 20
13 299000000 14 38 256 qam 21
14 307000000 13.6 38 256 qam 22
15 315000000 14.1 38 256 qam 23
16 323000000 14.8 38 256 qam 24
17 331000000 14.6 38 256 qam 25
18 339000000 14.8 38 256 qam 26
19 347000000 14.5 38 256 qam 27
20 355000000 15 38 256 qam 28
21 363000000 14.8 38 256 qam 29
22 371000000 14.6 38 256 qam 30
23 379000000 15.1 37 256 qam 31
24 387000000 15 37 256 qam 32


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.