Virgin Media Community

[ruddy89]

Hello, For the last 2 week my internet upload speed has been dropping consistently and the ping spiking i used to get 21mb upload consistenly and now it is ranging anywhere from 3mbps to 14mbps. this is on a wired Connection, I have tried restarting the modem multiple times nothing seems to fix it and been checking the Area Service Status which has no problems in my area. Any help would be appreciated, Thankyou

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	3.7	40	256 qam	9
2	139000000	6.3	40	256 qam	1
3	147000000	5.9	40	256 qam	2
4	155000000	5.6	40	256 qam	3
5	163000000	5	40	256 qam	4
6	171000000	5	40	256 qam	5
7	179000000	4.5	40	256 qam	6
8	187000000	4.5	40	256 qam	7
9	195000000	4.1	40	256 qam	8
10	211000000	3.7	40	256 qam	10
11	219000000	3.5	40	256 qam	11
12	227000000	3.4	40	256 qam	12
13	235000000	3	40	256 qam	13
14	243000000	2.9	40	256 qam	14
15	251000000	2.5	40	256 qam	15
16	259000000	2.5	40	256 qam	16
17	267000000	2	40	256 qam	17
18	275000000	2	40	256 qam	18
19	283000000	1.7	40	256 qam	19
20	291000000	1.9	38	256 qam	20
21	299000000	1.7	38	256 qam	21
22	307000000	1.5	38	256 qam	22
23	315000000	1.2	38	256 qam	23
24	323000000	0.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	4	0
2	Locked	40.3	4	0
3	Locked	40.3	5	0
4	Locked	40.9	4	0
5	Locked	40.3	5	0
6	Locked	40.9	0	0
7	Locked	40.3	5	0
8	Locked	40.3	6	0
9	Locked	40.3	4	0
10	Locked	40.9	6	0
11	Locked	40.3	5	0
12	Locked	40.3	3	0
13	Locked	40.3	4	0
14	Locked	40.3	6	0
15	Locked	40.3	5	0
16	Locked	40.3	6	0
17	Locked	40.3	5	0
18	Locked	40.3	5	0
19	Locked	40.3	4	0
20	Locked	38.9	6	0
21	Locked	38.9	5	0
22	Locked	38.9	7	0
23	Locked	38.9	4	0
24	Locked	38.9	7	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

46200000

47

5120

64 qam

7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

[ruddy89]

Network Log

Time Priority Description

29/08/2021 18:41:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2021 00:10:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 07:21:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 07:21:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 01:55:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 20:52:11	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 07:58:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 23:35:16	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 10:49:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 03:54:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 03:54:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 11:32:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2021 21:29:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2021 01:59:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 12:19:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 07:44:36	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 07:44:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:42:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2021 12:29:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2021 04:34:35	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[ruddy89]

still having issues and net dropping for a few seconds at a time now

[jpeg1]

You only have one upstream channel instead of four.

Do a factory default reset on the Hub,  If that doesn't correct it you will need to phone it in as a fault.

[ruddy89]

Just did a factory reset on the hub still only shows the 1 channel

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

46200012

47.8

5120

64 qam

7

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

[jpeg1]

Phone 150 and report the fault.

[ruddy89]

so i called 150 told them the issue and all they said was factory reset again and wait for it to get better, I told them i had already done this but they didnt seem to care very much.

[Hayley_S]

Hello @ruddy89,

I am sorry to see this.

I was unable to locate your account using your forums details, are you the account holder for the internet?

Many thanks,

[ruddy89]

Hello, Thanks for the response but the problem seems to be solved now, An engineer came this morning after calling 150 a few times and the internet seems stable for now.