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ruddy89
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Upload Speed Low

Hello, For the last 2 week my internet upload speed has been dropping consistently and the ping spiking i used to get 21mb upload consistenly and now it is ranging anywhere from 3mbps to 14mbps. this is on a wired Connection, I have tried restarting the modem multiple times nothing seems to fix it and been checking the Area Service Status which has no problems in my area. Any help would be appreciated, Thankyou

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000003.740256 qam9
21390000006.340256 qam1
31470000005.940256 qam2
41550000005.640256 qam3
5163000000540256 qam4
6171000000540256 qam5
71790000004.540256 qam6
81870000004.540256 qam7
91950000004.140256 qam8
102110000003.740256 qam10
112190000003.540256 qam11
122270000003.440256 qam12
13235000000340256 qam13
142430000002.940256 qam14
152510000002.540256 qam15
162590000002.540256 qam16
17267000000240256 qam17
18275000000240256 qam18
192830000001.740256 qam19
202910000001.938256 qam20
212990000001.738256 qam21
223070000001.538256 qam22
233150000001.238256 qam23
243230000000.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked40.340
3Locked40.350
4Locked40.940
5Locked40.350
6Locked40.900
7Locked40.350
8Locked40.360
9Locked40.340
10Locked40.960
11Locked40.350
12Locked40.330
13Locked40.340
14Locked40.360
15Locked40.350
16Locked40.360
17Locked40.350
18Locked40.350
19Locked40.340
20Locked38.960
21Locked38.950
22Locked38.970
23Locked38.940
24Locked38.970

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000047512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
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ruddy89
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Message 2 of 9
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Re: Upload Speed Low

Network Log

Time Priority Description

29/08/2021 18:41:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2021 00:10:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 07:21:7noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 07:21:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 01:55:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 20:52:11noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 07:58:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 23:35:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 10:49:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 03:54:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 03:54:8ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 11:32:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2021 21:29:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2021 01:59:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 12:19:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 07:44:36noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 07:44:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 00:42:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2021 12:29:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2021 04:34:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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ruddy89
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Message 3 of 9
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Re: Upload Speed Low

still having issues and net dropping for a few seconds at a time now

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jpeg1
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Re: Upload Speed Low

You only have one upstream channel instead of four.

Do a factory default reset on the Hub,  If that doesn't correct it you will need to phone it in as a fault.

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ruddy89
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Message 5 of 9
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Re: Upload Speed Low

Just did a factory reset on the hub still only shows the 1 channel

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620001247.8512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
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jpeg1
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Message 6 of 9
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Re: Upload Speed Low

Phone 150 and report the fault.

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ruddy89
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Message 7 of 9
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Re: Upload Speed Low

so i called 150 told them the issue and all they said was factory reset again and wait for it to get better, I told them i had already done this but they didnt seem to care very much.

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Hayley_S
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Message 8 of 9
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Re: Upload Speed Low

Hello @ruddy89,

 

I am sorry to see this.

 

I was unable to locate your account using your forums details, are you the account holder for the internet?

 

Many thanks,

 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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ruddy89
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Message 9 of 9
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Re: Upload Speed Low

Hello, Thanks for the response but the problem seems to be solved now, An engineer came this morning after calling 150 a few times and the internet seems stable for now. 

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