Hello, For the last 2 week my internet upload speed has been dropping consistently and the ping spiking i used to get 21mb upload consistenly and now it is ranging anywhere from 3mbps to 14mbps. this is on a wired Connection, I have tried restarting the modem multiple times nothing seems to fix it and been checking the Area Service Status which has no problems in my area. Any help would be appreciated, Thankyou
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 3.7 | 40 | 256 qam | 9 |
2 | 139000000 | 6.3 | 40 | 256 qam | 1 |
3 | 147000000 | 5.9 | 40 | 256 qam | 2 |
4 | 155000000 | 5.6 | 40 | 256 qam | 3 |
5 | 163000000 | 5 | 40 | 256 qam | 4 |
6 | 171000000 | 5 | 40 | 256 qam | 5 |
7 | 179000000 | 4.5 | 40 | 256 qam | 6 |
8 | 187000000 | 4.5 | 40 | 256 qam | 7 |
9 | 195000000 | 4.1 | 40 | 256 qam | 8 |
10 | 211000000 | 3.7 | 40 | 256 qam | 10 |
11 | 219000000 | 3.5 | 40 | 256 qam | 11 |
12 | 227000000 | 3.4 | 40 | 256 qam | 12 |
13 | 235000000 | 3 | 40 | 256 qam | 13 |
14 | 243000000 | 2.9 | 40 | 256 qam | 14 |
15 | 251000000 | 2.5 | 40 | 256 qam | 15 |
16 | 259000000 | 2.5 | 40 | 256 qam | 16 |
17 | 267000000 | 2 | 40 | 256 qam | 17 |
18 | 275000000 | 2 | 40 | 256 qam | 18 |
19 | 283000000 | 1.7 | 40 | 256 qam | 19 |
20 | 291000000 | 1.9 | 38 | 256 qam | 20 |
21 | 299000000 | 1.7 | 38 | 256 qam | 21 |
22 | 307000000 | 1.5 | 38 | 256 qam | 22 |
23 | 315000000 | 1.2 | 38 | 256 qam | 23 |
24 | 323000000 | 0.7 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 4 | 0 |
2 | Locked | 40.3 | 4 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.3 | 5 | 0 |
6 | Locked | 40.9 | 0 | 0 |
7 | Locked | 40.3 | 5 | 0 |
8 | Locked | 40.3 | 6 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 40.9 | 6 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 3 | 0 |
13 | Locked | 40.3 | 4 | 0 |
14 | Locked | 40.3 | 6 | 0 |
15 | Locked | 40.3 | 5 | 0 |
16 | Locked | 40.3 | 6 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.3 | 4 | 0 |
20 | Locked | 38.9 | 6 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.9 | 7 | 0 |
23 | Locked | 38.9 | 4 | 0 |
24 | Locked | 38.9 | 7 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts