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DJDamien
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Message 1 of 19
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Upload Speed Dropping in Evenings - BQM

Hi,

I've had an ongoing issue with my upload speed during evenings and have been referred to the community forum by the Twitter team.

Basically, I stream to Twitch and almost all evenings, the upload bitrate will drive due to a throttled upload speed. This usually happens bang on the hour or half hour (8:30pm seems to the the most common time) and the upload speed improves again after 10pm. On the advice of the Twitter team, I have had a quality monitor on for the last few weeks, but they have told me to post it here instead as it's of a "technical nature".

Here's the snapshot of my BQM data during the last two days I streamed, Thursday and Friday last week. Not really sure if it represents my experience with the connection, but hopefully it's a decent starting point. Please let me know if another view of the data would be more helpful though.

 

For the record, I have been streaming since the start of the year and this issue occurs pretty much every day at around the same times (no additional devices are being used at this time). I have tried calling customer support but many of the people I have spoken to can't differentiate upload and download speed or talk about wifi black spots when I've said that this issue occurs on multiple device, even when plugged in by ethernet.

Is there any further information needed to help assist here?

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jbrennand
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Message 2 of 19
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Re: Upload Speed Dropping in Evenings - BQM

BQM not looking good. Can you post up the following data...
________________________________________________

In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
DJDamien
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Message 3 of 19
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Re: Upload Speed Dropping in Evenings - BQM

Thanks, is this right?

FYI, I have the hub in router mode but this issue predates this.

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13867500001137256 qam32
220275000013.438256 qam9
321075000013.338256 qam10
42187500001338256 qam11
522675000013.138256 qam12
62347500001338256 qam13
72427500001338256 qam14
82507500001338256 qam15
925875000012.838256 qam16
102667500001338256 qam17
1127475000012.838256 qam18
1228275000012.838256 qam19
1329075000012.938256 qam20
142987500001338256 qam21
153067500001338256 qam22
1631475000012.838256 qam23
1732275000012.438256 qam24
1833075000012.538256 qam25
193387500001238256 qam26
2034675000011.838256 qam27
2135475000011.838256 qam28
2236275000011.538256 qam29
2337075000011.437256 qam30
2437875000011.437256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6230
2Locked38.9240
3Locked38.9140
4Locked38.9130
5Locked38.980
6Locked38.6170
7Locked38.9100
8Locked38.9150
9Locked38.6160
10Locked38.6180
11Locked38.9140
12Locked38.6100
13Locked38.9110
14Locked38.9200
15Locked38.9130
16Locked38.6190
17Locked38.9220
18Locked38.6200
19Locked38.6210
20Locked38.6270
21Locked38.9160
22Locked38.6150
23Locked37.6270
24Locked37.6230

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000034.3512064 qam12
23260000034.3512064 qam13
34620000035.8512064 qam11
45370000036.3512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0000
4ATDMA0000

 

 

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DJDamien
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Re: Upload Speed Dropping in Evenings - BQM

Network Log

Time Priority Description

16/08/2021 15:13:5Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-
15/08/2021 17:18:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
15/08/2021 17:18:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
10/08/2021 20:31:0criticalNo Ranging Response received - T3 time-out;CM-
10/08/2021 19:24:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
10/08/2021 19:24:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
08/08/2021 20:23:15criticalNo Ranging Response received - T3 time-out;CM-
07/08/2021 07:24:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
07/08/2021 07:24:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
05/08/2021 09:52:0criticalNo Ranging Response received - T3 time-out;CM-
05/08/2021 09:47:6criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-
05/08/2021 09:45:9Warning!Lost MDD Timeout;CM-
05/08/2021 09:45:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-
05/08/2021 09:45:8Warning!Lost MDD Timeout;CM-
04/08/2021 14:46:27criticalNo Ranging Response received - T3 time-out;CM-
02/08/2021 04:57:24noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
02/08/2021 04:57:24ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
01/08/2021 01:30:14criticalNo Ranging Response received - T3 time-out;CM-
29/07/2021 16:57:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-
29/07/2021 16:57:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-
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jbrennand
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Message 5 of 19
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Re: Upload Speed Dropping in Evenings - BQM

Your down power levels are all too high and out of range and the Up ones are a bit low - albeit in range.

It will need a Tech visit to get the down levels in range

Call it in and see what they say - or a VM person will take a look for you here

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Ayisha_B
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Message 6 of 19
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Re: Upload Speed Dropping in Evenings - BQM

Hi @DJDamien,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you have been having some issues with your service. 

 

@jbrennand is correct- the downstream and upstream signal levels are out of spec. This will need a technician to correct.

 

I will pop you a PM now so we can get a visit arranged.

 

 

Ayisha_B
Forum Team



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DJDamien
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Message 7 of 19
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Re: Upload Speed Dropping in Evenings - BQM

Thanks. Responded! 

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Ayisha_B
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Message 8 of 19
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Re: Upload Speed Dropping in Evenings - BQM

Thanks for responding to my PM @DJDamien

 

I have booked the first available technician appointment for you. Please log into your online account for confirmation of the time and date. You can also re-schedule if this does not suit. 

 

The tech will correct the power levels and this will improve the performance issues you are having. 

 

Let us know how the visit goes 🙂

 

Ayisha_B
Forum Team



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DJDamien
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Message 9 of 19
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Re: Upload Speed Dropping in Evenings - BQM

Hi again. Technician came yesterday and spent an hour twiddling with stuff outside and replacing bits inside but before he left he said that the hub still looks off but it could be that it needs a while to settle. Last night I streamed and as usual, the upload dipped, as usual (albeit not as low as some times). The technician did tell me to text him if I don't see improvements by Saturday but I was wondering if somebody that actually knows what they're looking at can tell me if this BQM looks any better than previously? The red bit is from while the technician was here.

DJDamien_0-1629452161852.png

Thanks 

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DJDamien
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Message 10 of 19
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Re: Upload Speed Dropping in Evenings - BQM

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/fa43b6e40ffa15664dce1bca053965baf323c2a0-20-08-2021"><img alt="My Broadband Ping - Connection WC 26/07" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/fa43b6e40ffa15664dce1bca053965baf323c2a0-20-08-2021.png" /></a>
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