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Upload Speed Dies After 8:30pm Every Day

alex2023
Joining in

I've had a problem for over a month where every night at around 8:30pm my upload speed drops from the expected 20mpbs to around 0.3mbps. Then at around 8am things return back to normal again. 

Last month I got a text message that work was being carried out in my area. Immediately afterwards, this problem arose.

The service status checker for my postcode says there are no issues. When I click to test my hub the page says either "service cannot be checked" or "Looks like there are issues in your postcode affecting your services".

Despite more works being carried out in my area, nothing has changed.

Again, I have no problems with my connection until 8:30pm every evening until the morning. I switched from TalkTalk because I work from home a lot and I need a fast connection at all times, so this is really starting to cause issues for me.

My upload speed is so slow I can't even upload a 56kb screenshot of the speed test.

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My live graph:
My Broadband Ping - alex2023 VM 200MB
1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person
Check for know ongoing faults - as above.

If they are all cleared do this...
_____________________________

Post up the link to "Share live graph" for the BQM

then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

22 REPLIES 22

jbrennand
Very Insightful Person
Very Insightful Person
Can you do this
______________

Check for local faults on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

see what that says first
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Then to monitor and record the issue (useful in discussions with VM), if you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Jodi_S
Forum Team
Forum Team

Hi alex2023,

A warm welcome and thanks for posting on our community forums. We do apologise that you're currently experiencing slow speeds with us late evening until early morning, we can certainly understand the disruption caused, especially when WFH.

As it's been a short while since you last posted, how have things been?

We have checked form our end and we can see that you're currently being affected by an SNR issue which is due to be resolved on the 1st of September.

You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working as quickly as possible to get this resolved. 

Kind regards Jodi. 

Hi jbrennand, thanks for your reply.

I've been swamped with work for a few days so haven't had time to check this forum.

I called the number and followed the instructions to get the status for my phone number (I moved my number to VM also), and the message said there are no issues.

When I check online, sometimes I get no issues reported for my postcode, other times it says there are issues in the area.

Thanks.

_______________
My live graph:
My Broadband Ping - alex2023 VM 200MB

Hi Jodi, thanks for your reply.

I've been quite busy these past few days so I haven't had time to visit this forum.

Things have been the same for upload speed. Since I'm posting this during the day, I can include some screenshots of speed tests I've conducted. 

Just to mention, I am connected via a new ethernet cable, I've tried restarting & resetting the hub, tried connecting to other computers / devices. The same thing happens regardless. By 8:30pm, my upload speed drops to as low as 0.01mbps, which is devastating and causing me to have to rely on tethering with my smartphone / wifi dongle plugged into my PC, which is far from ideal because I specifically got VM for the speed.

You mentioned there is a signal to noise issue in my area and an attempt will be made to resolve it soon.

I'll wait a few days and see how things go. If there are still no improvements, I'll get back in touch.

Thank you.

nospeed.png

slowvm`.png

_______________
My live graph:
My Broadband Ping - alex2023 VM 200MB

Hi alex2023,

Thank you for your keeping us updated on this. I have checked the reported and fault and the estimated fix date has been changed to 08/09/22 9:00am. 

^Martin

Hi jbrennand,

I set up the monitor just now. Hopefully it might provide some insight, as you mentioned.

Unfortunately, I'm still having the same problem with my upload speed being around 0.2mbps tonight.

_______________
My live graph:
My Broadband Ping - alex2023 VM 200MB

Thanks for keeping me up to date. Sadly I'm still dealing with the same issue.
_______________
My live graph:
My Broadband Ping - alex2023 VM 200MB

jbrennand
Very Insightful Person
Very Insightful Person
Check for know ongoing faults - as above.

If they are all cleared do this...
_____________________________

Post up the link to "Share live graph" for the BQM

then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

It suggests VM are rate limiting large packets then small ones because how would you download so fast with a low upload speed? You can't check in task manager for your speed when doing a speed test in download for me its like 90Mb and I'm sending back over 2Mb so for you to download at 200Mb you be uploading more then that.

Screenshot 2022-09-23 151337.png

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