I've had a problem for over a month where every night at around 8:30pm my upload speed drops from the expected 20mpbs to around 0.3mbps. Then at around 8am things return back to normal again.
Last month I got a text message that work was being carried out in my area. Immediately afterwards, this problem arose.
The service status checker for my postcode says there are no issues. When I click to test my hub the page says either "service cannot be checked" or "Looks like there are issues in your postcode affecting your services".
Despite more works being carried out in my area, nothing has changed.
Again, I have no problems with my connection until 8:30pm every evening until the morning. I switched from TalkTalk because I work from home a lot and I need a fast connection at all times, so this is really starting to cause issues for me.
My upload speed is so slow I can't even upload a 56kb screenshot of the speed test.
Answered! Go to Answer
A warm welcome and thanks for posting on our community forums. We do apologise that you're currently experiencing slow speeds with us late evening until early morning, we can certainly understand the disruption caused, especially when WFH.
As it's been a short while since you last posted, how have things been?
We have checked form our end and we can see that you're currently being affected by an SNR issue which is due to be resolved on the 1st of September.
You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working as quickly as possible to get this resolved.
Kind regards Jodi.
Hi jbrennand, thanks for your reply.
I've been swamped with work for a few days so haven't had time to check this forum.
I called the number and followed the instructions to get the status for my phone number (I moved my number to VM also), and the message said there are no issues.
When I check online, sometimes I get no issues reported for my postcode, other times it says there are issues in the area.
Hi Jodi, thanks for your reply.
I've been quite busy these past few days so I haven't had time to visit this forum.
Things have been the same for upload speed. Since I'm posting this during the day, I can include some screenshots of speed tests I've conducted.
Just to mention, I am connected via a new ethernet cable, I've tried restarting & resetting the hub, tried connecting to other computers / devices. The same thing happens regardless. By 8:30pm, my upload speed drops to as low as 0.01mbps, which is devastating and causing me to have to rely on tethering with my smartphone / wifi dongle plugged into my PC, which is far from ideal because I specifically got VM for the speed.
You mentioned there is a signal to noise issue in my area and an attempt will be made to resolve it soon.
I'll wait a few days and see how things go. If there are still no improvements, I'll get back in touch.
It suggests VM are rate limiting large packets then small ones because how would you download so fast with a low upload speed? You can't check in task manager for your speed when doing a speed test in download for me its like 90Mb and I'm sending back over 2Mb so for you to download at 200Mb you be uploading more then that.