on 28-02-2022 15:50
Hi
Just had a tech visit to move my hub from upstairs to downstairs, job was completed but now my upload modulation is 32 qam across the board and power levels have all dropped (they were all around 46)
The tech was in a bit of a rush to say the least and did not check anything. I have reset & rebooted several times but issue still remains
1 | 60300116 | 41.8 | 5120 | 32 qam | 1 |
2 | 53699829 | 41.3 | 5120 | 32 qam | 2 |
3 | 39399649 | 39.8 | 5120 | 32 qam | 4 |
4 | 46199766 | 40.5 | 5120 | 32 qam | 3 |
on 02-03-2022 16:25
on 02-03-2022 19:55
That was my first port of call…… no issues in the area.
So still none the wiser….,I can only assume it’s a very local issue indeed….. or not 🤔
03-03-2022 07:24 - edited 03-03-2022 07:27
Still getting consistent packet loss and only one channel at 64qam
https://www.thinkbroadband.com/broadband/monitoring/quality/share/aacc90f1c66eb9d95a1ac9e88b5e41be157fd94a
1 | 60299906 | 41.5 | 5120 | 64 qam | 1 |
2 | 53699649 | 41 | 5120 | 32 qam | 2 |
3 | 39400435 | 39.3 | 5120 | 32 qam | 4 |
4 | 46200166 | 40.3 | 5120 | 32 qam | 3 |
on 05-03-2022 14:51
Hi jka94036,
Thank you for reaching back out to us, sorry to hear you are still facing connection issues, I have had a look at things again our end and can see there this a SNR (Signal to Noise Ratio) fault in the area, You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineer is working to resolve this ASAP.
This was raised on 01/03/22 and the estimated fix Time is 08/03/22 @ 10:25, all fix times are estimated and may change, apologies for any inconvenience caused, you can sign into your Online Account and register for updates.
Regards
Paul.
on 05-03-2022 15:03
Hi
Thanks for confirming there is a local issue
John