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Upload ~1 meg

Hi,

Like a lot of people on here my upstream is extremely slow at certain times of the day making home working impossible.

Ive seen a lot of detail about SNR and power levels, but clearly that isnt something i can control.

I had the ONU replaced last week ( service is a month old ) as connectivity was dropping out completely when it got hot !

Ive set up a BQM on think broadband, I haven closed off my sky account yet and am thinking of heading back there as this is unworkable.

Any suggestions as to how to get VM to engage ?, cant place an online fault call, no decent support by phone but clearly there is an issue.

Im in the industry and really shocked at the service level

 

 

 

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Re: Upload ~1 meg

Can you please post a link to your live BMQ please ...

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

 

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upload ~1 meg

Hi,

I keep getting the yellow error when i try to post but ill persist ..

Here is the BQM link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/611e7e267c26c1aa5471cbdded976bc017fd490d

 

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Re: Upload ~1 meg


@Dommy_e wrote:

Hi,

I keep getting the yellow error when i try to post but ill persist ..

Here is the BQM link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/611e7e267c26c1aa5471cbdded976bc017fd490d

 


When you get the yellow / straw coloured warning just click POST once more.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upload ~1 meg

Upstream.png

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Re: Upload ~1 meg

Its not having it, ive captured the upstream as an image..ill do the rest if that works
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Re: Upload ~1 meg


@Dommy_e wrote:
Its not having it, ive captured the upstream as an image..ill do the rest if that works

It can take a while for screen grabs to be authorised.

Try copying and pasting again.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upload ~1 meg

Your Upstream Channels look OK.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Upload ~1 meg

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

259000000

4.8

38

256 qam

16

2

139000000

6.8

38

256 qam

1

3

147000000

6.9

40

256 qam

2

4

155000000

6.8

38

256 qam

3

5

163000000

6.6

40

256 qam

4

6

171000000

6.5

40

256 qam

5

7

179000000

6.5

38

256 qam

6

8

187000000

6.5

38

256 qam

7

9

195000000

6.4

40

256 qam

8

10

203000000

6.1

38

256 qam

9

11

211000000

6.1

38

256 qam

10

12

219000000

6.1

40

256 qam

11

13

227000000

5.9

38

256 qam

12

14

235000000

5.5

38

256 qam

13

15

243000000

5

38

256 qam

14

16

251000000

5

40

256 qam

15

17

267000000

4.8

38

256 qam

17

18

275000000

4.5

38

256 qam

18

19

283000000

4.5

38

256 qam

19

20

291000000

4.4

38

256 qam

20

21

299000000

4.5

38

256 qam

21

22

307000000

4.5

38

256 qam

22

23

315000000

4.5

38

256 qam

23

24

323000000

4.5

38

256 qam

24




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

155

0

2

Locked

38.9

203

0

3

Locked

40.3

49

0

4

Locked

38.9

67

0

5

Locked

40.3

47

0

6

Locked

40.9

71

0

7

Locked

38.9

61

0

8

Locked

38.9

50

0

9

Locked

40.3

58

0

10

Locked

38.9

178

0

11

Locked

38.6

61

0

12

Locked

40.9

51

0

13

Locked

38.9

95

0

14

Locked

38.9

119

0

15

Locked

38.9

134

0

16

Locked

40.3

88

0

17

Locked

38.9

92

0

18

Locked

38.9

96

0

19

Locked

38.9

172

0

20

Locked

38.9

124

0

21

Locked

38.6

137

0

22

Locked

38.6

103

0

23

Locked

38.6

293

0

24

Locked

38.6

122

0

 

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Re: Upload ~1 meg

In and out of word seemed to let it get accepted ..