Virgin Media Community

[Cogs]

When I renewed my Oomph bundle (for more money) the salesman told me that I was only given 350mb, rather than the 500mb that I had on the previous contract, due to there being some local issue with upload speeds - and when that was remedied my speed would “return to 500mb automatically”.

This conversation was as far back as October/November last year and I’ve had absolutely nothing by way of an update or the upgrade(restoration) to 500mb.

What is going on? I find it EXTREMELY unhelpful that it isn’t easier to simply chat or call someone at VM directly rather than have to do this nonsense - nonetheless we’ll see what good this does and I’ll keep an open mind posting this  

[conman33158]

Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, but this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.

[sayekm]

TBH I am not sure if the customer service even based in UK have a clue what they doing. 

I was discussing upgrade M100 to M200 Oomph via webchat and was offered the upgrade only £8 for adding 5GB SIM and speed boost from M100 to M200.

I thought that was a great value since I was already paying £8 for the same SIM with O2. So I called customer service and got through to UK based staff. The customer service telling me he cannot offer that deal and the webchat should not have made that offer 🙄

So I decided try again on webchat and no surprise was offered the upgrade for £8 and went ahead. New contract was emailed,SIM card received and speed was boosted overnight...all thanks to webchat.