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Upgrades to Hub4/Gig1

Constantly not reaching speeds promised, constant problems with broadband/wifi, so switched from M200 to Gig1.....expecting good things but disappointment after less than a week. Speeds not reaching even what youd expect on M200. Inconsistent speeds, frequently not a strong enough signal to show on wifi list. Cant get thru to virgin, been on hold for hours and am concerned I wont get issue resolved before my 14 day 'cooling off' period so I can change/leave etc

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Re: Upgrades to Hub4/Gig1

What speed do you get here?

 

https://samknows.com/realspeed/

I work for Virgin Media and my posts are my own opinions
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Re: Upgrades to Hub4/Gig1

To my phone 25.9 download, 34.0 upload 

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Re: Upgrades to Hub4/Gig1

That's a wifi test, would be good to see the results when clicking https://samknows.com/realspeed/

I work for Virgin Media and my posts are my own opinions
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Re: Upgrades to Hub4/Gig1

Thats what i did. 

  • 1082 to the hub but 25.9 to the device
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Message 6 of 7
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Re: Upgrades to Hub4/Gig1

Nice one, looks like it's your device at fault as the hub is getting full speed

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Message 7 of 7
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Re: Upgrades to Hub4/Gig1

Yes but surely not every device. We have 5 phones, 2 laptops and a desktop getting similar speeds. All but one phone are fairly new, brand new laptop and desktop (few months old). Somethings not right