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600m
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Upgraded to oomph but not recieved box

Hi, hope someone from virgin forum team can please pick this up. We upgraded to the oomph package 7/1/21 and oomph contract started 2/2/21.

We have received the sim and, thanks to the forum, managed to update the tv channels but we haven't received the additional box or the internet speed boost from 200 to 500. Nothing on the 'track your order'. We have rebooted the hub 3 a number of times since but no change and config tab still showing the 200 speeds. We intially had a engineer date of 2/2/21 which changed to NaN a few days before, not sure we need a engineer though as we already have a 2nd coaxial connection from previously having multiroom.

Tried multiple times to call but when finally answered the call is disconnected without anyone speaking and online chat after hours wasted keeps saying we need to call. Frustrated and fed up so any help appreciated!

Thanks.

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Re: Upgraded to oomph but not recieved box

It's been 2 days and still not heard anything? Does anyone at Virgin generally reply?

Thanks.

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