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Darrenb82
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Upgraded to Ultimate Volt 1GB but stuck on old speeds!

Evening all, 

 

Upgraded to Ultimate Volt 1GB this week and received the hub 4 today. No issues apart from being stuck on my old broadband speed of 350.

Any way I can 'force' through to get near the advertised speeds?

 

Any help appreciated.

 

Darren

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Adduxi
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

Check the Primary Downstream Service Flow in the Hubs configuration tab and post what is set to here. 

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Darrenb82
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

Hi Adduxi

 

Many thanks for your reply. Here are the stats as requested.

Darrenb82_0-1637419432904.png

 

 

Darren

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Darrenb82
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

Primary Downstream Service Flow

SFID
55588
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0
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Adduxi
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

Yes that’s correct for 1GB so the issue lies elsewhere.  
Are you testing speed wired directly to the Hub?

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Darrenb82
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

I am yeah, hard wired straight into the hub. Speed from samknows 

Speed to Virgin Media Hub 4

 

Download

Mbps
358

Speed to computer

 

Download

Mbps
355
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Adduxi
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!


@Darrenb82 wrote:

I am yeah, hard wired straight into the hub. Speed from samknows   <snip>


Ouch, something is amiss.  Post the power levels, Pre and PostRS errors and network log please, just copy and paste.

Also you should setup a BQM to record the performance of your circuit.   www.thinkbroadband.com/ping

 

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Darrenb82
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000004.00000038.983261QAM25625
172670000004.19999738.983261QAM25617
182750000003.70000138.983261QAM25618
192830000003.90000240.366287QAM25619
202910000004.00000038.983261QAM25620
212990000003.79999938.983261QAM25621
223070000003.70000138.983261QAM25622
233150000003.79999938.605377QAM25623
243230000003.90000238.983261QAM25624
263390000003.50000038.983261QAM25626
273470000003.20000138.983261QAM25627
283550000002.90000238.605377QAM25628
293630000002.29999938.605377QAM25629
303710000002.29999938.605377QAM25630
313790000002.59999838.983261QAM25631
323870000002.59999838.605377QAM25632



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
17Locked38.98326100
18Locked38.98326100
19Locked40.36628700
20Locked38.98326100
21Locked38.98326100
22Locked38.98326100
23Locked38.60537700
24Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.60537700
29Locked38.60537700
30Locked38.60537700
31Locked38.98326100
32Locked38.60537700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked402.78820272713

 

Network Log

Time Priority Description
Thu Jan 1 00:01:21 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 5 09:09:36 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 5 09:09:41 20215RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 5 09:10:02 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 5 09:10:31 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:36 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 19 13:21:58 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 19 13:53:08 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:23 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Nov 19 15:01:10 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:21 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Nov 20 07:39:49 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Paul_DN
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Re: Upgraded to Ultimate Volt 1GB but stuck on old speeds!

Hi Darrenb82,

Thank you for reaching back out to us, sorry to see you aren't seeing your upgrade, I was able to locate your account with the details we have for you and it looks like the change hasn't quite completed our side which looks like a portioning issue, I have sent some signals, please reboot the Router your end, unplug from the wall leave 2 Minutes then plug back in?

Regards

Paul.

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