Hi, I've just been upgraded to M500 broadband. speedtests have not changed from my previous 350, however the hub is correctly showing the new 500 speed. is it just that I cant handle 500. Here are my stats, anything in them to indicate what my problem is.
just been upgraded to M500 broadband. speedtests have've changed from my previos 350, however the hub is showing the new 500 speed. is it just that I cant handle 500 here.
note this is using a wired connection.
Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt053-b.cm
Primary Downstream Service Flow SFID 197786 Max Traffic Rate 575000000 Max Traffic Burst 42600 Min Traffic Rate 0
Primary Upstream Service Flow SFID 197785 Max Traffic Rate 38520000 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 16320 Scheduling Type BestEffort
Network Log Time Priority Description 05/08/2021 14:22:54 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; 04/08/2021 16:54:36 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; 03/08/2021 11:00:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; 01/08/2021 20:58:7 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.
There are many posts on here where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi, thanks for the reply. Been a bit busy and it's a little tricky at the moment setting up a definitive test (no laptop). However , although my Lan isn't the fastest, I can manage sustained 800Mbit data transfers via my router to other devices on my network so it's not that. QoS is not enabled etc, but I need to do a test with something plugged directly into the virgin router. hmmm
Hi, sorry been busy so haven't had a chance to look at this. However without me doing anything my speeds have now increased to the expected 50Mbps, so looks like it was probably some sort of external issue. Thanks for any help and the offer to run diagnostics on my Hub.