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Buzstringer
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Upgraded to 500Mb/s from 350Mb/s speeds are now slower

I Upgraded to 500Mb/s from 350Mb/s initially for the first few days i was getting over 500Mb/s however over the past week the speed has dropped to below 200Mb/s.

Tested hardwired on in Modem mode, and router mode on Speedtest.net, Google Speedtest and Steam.

Tried power cycle, power off for 30 minutes, factory reset. 3 PCs (2 x Windows 10, 1 x Ubuntu).

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Buzstringer
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Re: Upgraded to 500Mb/s from 350Mb/s speeds are now slower

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12110000002.438256 qam10
21390000002.539256 qam1
31470000002.540256 qam2
41550000002.238256 qam3
51630000002.438256 qam4
61710000002.440256 qam5
71790000002.440256 qam6
81870000002.540256 qam7
91950000002.740256 qam8
102030000002.540256 qam9
112190000002.240256 qam11
12227000000240256 qam12
13235000000240256 qam13
142430000001.540256 qam14
152510000001.440256 qam15
162590000001.240256 qam16
17267000000140256 qam17
182750000000.740256 qam18
192830000001.440256 qam19
20291000000240256 qam20
212990000002.240256 qam21
223070000002.240256 qam22
233150000002.240256 qam23
243230000002.240256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9540
2Locked39.36040
3Locked40.3230
4Locked38.9190
5Locked38.9480
6Locked40.3530
7Locked40.3360
8Locked40.3370
9Locked40.3410
10Locked40.3520
11Locked40.3330
12Locked40.3430
13Locked40.3580
14Locked40.3600
15Locked40.3530
16Locked40.3760
17Locked40.3920
18Locked40.3860
19Locked40.3490
20Locked40.9280
21Locked40.3450
22Locked40.3380
23Locked40.3350
24Locked40.3340

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000046.3512064 qam1
22579999545.3512064 qam4
33940000046512064 qam2
43260000045.5512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0030
3ATDMA0000
4ATDMA0000

 

 

Network Log

Time Priority Description

31/07/2021 22:42:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 19:21:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 13:44:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 21:51:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 07:30:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2021 07:21:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 21:46:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 19:21:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 08:09:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 07:21:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/07/2021 11:59:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 19:21:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 01:35:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 07:21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 23:59:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2021 21:54:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 11:59:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 11:49:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 08:31:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 03:48:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Paulina_Z
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Re: Upgraded to 500Mb/s from 350Mb/s speeds are now slower

Hi @Buzstringer,

 

Welcome to our Community Forum! Thank you for your post and I'm sorry to hear that you're experiencing some ongoing connection and speed issues! 

 

I understand that you have carried out your speed test on a wired connection, that's great to hear! You can also read more about how to complete a wired speed test here.

 

I was able to locate your account on our system via the details you have provided on your Forums. After running further checks, I cannot see any issues listed on the system. 

 

Can you please tell us a little more about the problems you're experiencing, and we'll be more than happy to look into this further.

 

Thanks! 🙂

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Buzstringer
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Re: Upgraded to 500Mb/s from 350Mb/s speeds are now slower

Hello @Paulina_Z

Thank you for taking the time to look at my account.

I have been doing some more testing over the past few days, and it appears that there is an intermittent issue with my personal hardware.

The hub is fine, i think I just got unlucky when I was testing before.

My Asus router, has a strange behaviour whereby anything over 400Mb/s coming in through the wan port causes it to drop the the speed to around 200Mb/s but only after about 5-10mins.

It made it very difficult to diagnose between reboots ect.. 

So now I need to replace my router (or try to fix it) by it might a nice excuse to upgrade to WiFi 6 mesh network.

Anyway, sorry I wasted your time and thanks for your help.

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Serena_C
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Re: Upgraded to 500Mb/s from 350Mb/s speeds are now slower

Hi @Buzstringer

 

Thanks for getting back to us and letting us know that there is an intermittent issue with your personal hardware. I'm glad to hear that your Hub is working fine!

 

I can understand this was a tricky one to diagnose, so please don't apologise - we are here to help!

 

Best wishes,

Serena

 

 

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