I Upgraded to 500Mb/s from 350Mb/s initially for the first few days i was getting over 500Mb/s however over the past week the speed has dropped to below 200Mb/s.
Tested hardwired on in Modem mode, and router mode on Speedtest.net, Google Speedtest and Steam.
Tried power cycle, power off for 30 minutes, factory reset. 3 PCs (2 x Windows 10, 1 x Ubuntu).
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Time Priority Description
Welcome to our Community Forum! Thank you for your post and I'm sorry to hear that you're experiencing some ongoing connection and speed issues!
I understand that you have carried out your speed test on a wired connection, that's great to hear! You can also read more about how to complete a wired speed test here.
I was able to locate your account on our system via the details you have provided on your Forums. After running further checks, I cannot see any issues listed on the system.
Can you please tell us a little more about the problems you're experiencing, and we'll be more than happy to look into this further.
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Thank you for taking the time to look at my account.
I have been doing some more testing over the past few days, and it appears that there is an intermittent issue with my personal hardware.
The hub is fine, i think I just got unlucky when I was testing before.
My Asus router, has a strange behaviour whereby anything over 400Mb/s coming in through the wan port causes it to drop the the speed to around 200Mb/s but only after about 5-10mins.
It made it very difficult to diagnose between reboots ect..
So now I need to replace my router (or try to fix it) by it might a nice excuse to upgrade to WiFi 6 mesh network.
Anyway, sorry I wasted your time and thanks for your help.
Thanks for getting back to us and letting us know that there is an intermittent issue with your personal hardware. I'm glad to hear that your Hub is working fine!
I can understand this was a tricky one to diagnose, so please don't apologise - we are here to help!