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Gpullen
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Upgraded speed to 500mb and still failing

I’ve increased my package to 500mb as my previous 200mb was failing to get above 100 now it appears 500mb is pulling on average around 138mb. Please advise.

Regards Graham.

 

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MikeRobbo
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Alessandro Volta
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Re: Upgraded speed to 500mb and still failing

How are you connecting your device, Wi-Fi or ethernet cable ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Gpullen
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Re: Upgraded speed to 500mb and still failing

Hi Mike,

 

Ethernet

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Anonymous
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Re: Upgraded speed to 500mb and still failing

if you are not getting the speed you pay for upgrading will not help. that's like being stuck in a traffic jam and not moving so adding more cares to make it go faster.

If you can't get 200 you won't get 500
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MikeRobbo
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Alessandro Volta
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Re: Upgraded speed to 500mb and still failing


@Gpullen wrote:

Hi Mike,

Ethernet


Do you have any devices between the device and the Hub such as Powerline adaptors ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Gpullen
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Re: Upgraded speed to 500mb and still failing

No, just the router connected to the pc by Ethernet cable.

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Zak_M
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Re: Upgraded speed to 500mb and still failing

Good morning @Gpullen

 

I am sorry to hear that you have had some issues there, 

 

I am going to drop you a PM so that we can look into this further. 

 

Kind regards,

Zak_M 

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