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sevraj
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Upgraded package from M100 to M350 - same speed

Good morning,

I've upgraded my package from M100 to M350. I now get upload speeds of 20mbps but the downloads are stuck to 88mbps as before? I've rebooted the hub and everything.

Here's the logs.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
379000000
Locked
Ranged Upstream Channel (Hz)
46199993
Locked
Provisioning State
Online
 
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DJ_Shadow1966
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Re: Upgraded package from M100 to M350 - same speed

Hello

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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sevraj
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Re: Upgraded package from M100 to M350 - same speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1379000000-5.537256 qam31
2203000000-3.437256 qam9
3211000000-3.737256 qam10
4219000000-4.236256 qam11
5227000000-4.736256 qam12
6235000000-4.437256 qam13
7243000000-4.537256 qam14
8251000000-4.537256 qam15
9259000000-4.937256 qam16
10267000000-4.537256 qam17
11275000000-4.437256 qam18
12283000000-438256 qam19
13291000000-4.437256 qam20
14299000000-4.537256 qam21
15307000000-4.737256 qam22
16315000000-4.237256 qam23
17323000000-437256 qam24
18331000000-4.437256 qam25
19339000000-4.937256 qam26
20347000000-4.537256 qam27
21355000000-4.937256 qam28
22363000000-537256 qam29
23371000000-5.437256 qam30
24387000000-5.737256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.360
2Locked37.650
3Locked37.360
4Locked36.650
5Locked36.600
6Locked37.360
7Locked37.650
8Locked37.350
9Locked37.600
10Locked37.360
11Locked37.650
12Locked38.650
13Locked37.650
14Locked37.650
15Locked37.650
16Locked37.650
17Locked37.650
18Locked37.660
19Locked37.600
20Locked37.640
21Locked37.660
22Locked37.350
23Locked37.370
24Locked37.300
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sevraj
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Re: Upgraded package from M100 to M350 - same speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619999344512064 qam3
23939998844512064 qam4
35369997444512064 qam2
46029997944512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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sevraj
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Re: Upgraded package from M100 to M350 - same speed

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
UBsgvca69834ncxv9873254k;


Primary Downstream Service Flow
SFID604
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID603
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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sevraj
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Re: Upgraded package from M100 to M350 - same speed

Network Log

Time Priority Description

12/02/2021 06:16:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 06:16:10Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 22:41:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 14:47:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 14:47:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 20:58:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 02:47:2noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 02:47:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 13:19:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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DJ_Shadow1966
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Re: Upgraded package from M100 to M350 - same speed

Hello

Looking at the stats there is nothinmg of concern there they are all well within the limits of what Virginmedia specify, when you are testing the speed are you using a wired connection with Cat 5e or above directly connected to the hub as this is how Virginmedia measure your speed, as using a wireless connection can so so varied depending on interference, device used and other variables.

Regards Mike

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sevraj
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Re: Upgraded package from M100 to M350 - same speed

I used my PC with CAT6 plugged into router. I then used my laptop with WiFi & then my iPhone... same speeds. Download up to 90mbps and upload up to 20mbps.

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