We just upgraded to the Ultimate Oomph bundle and the engineer said that the connection upgrade should happen within 24 hours. Its now been a week and we are still at the old speed. I have been unable to get through to support on the phone as we also have an S102 on the new V6 box as well.
Is there any way to force the update or am I going to have to keep trying the support number?
DON'T LOG IN but on the page that opens up click on "check router status”
On the page that opens up please click on Configuration. On the screen that opens you should scroll down a little. if the details match my picture then the speed has been upgraded. if they don't then hopefully a member of Forum Staff can pick this up and help, otherwise you'll need to call in 150 from your Virgin phone.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I have checked the configuration page mentioned above and it is showing the numbers mentioned. I was basing my assumption on the fact our download speed has not changed and I would say that on average it is probably slightly slower than when we were on the m350 package.
Could you access your router using http://192.168.0.1/ or http://192.168.100.1/ for modem mode . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
At least we can check the stats to rule out an issue with the line.
Sorry to hear about your speeds. I've had a look at your network details and can't find any issues. I can confirm that everything is within range, there are no errors or outages and no high utilisation either. Can you reboot your Hub for me so I can look at the details again from fresh?
Also are you able to put your Hub into Modem mode for me and perform a speedtest from this site using a wired ethernet cable and post the result on here?