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Message 11 of 12
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Re: Upgraded from M350 to 1GB

@KMitchell91 wrote:

It was rebooked twice to October then 28 November. No one from, i'm assuming Comex2000 since they're partnered with VM bothered to turn up to the property yesterday, was supposed to have been escalated since it's the construction team for the pre pull and have a text message or email by 5 today and got nothing. I have a VM Assistant on Whatsapp asking me if i'm ok to rebook it to the 14th December. I'm refusing and fighting to get my contract canceled. I can't stream anything, play any videos or play a simple online game.

It will have been 4 months and counting to get this sorted, i'm done. 


Thanks anyway.

For what it's worth, and yes, I know you just want to leave - and who could blame you? but you actually have a cracked cable joint or loose connection somewhere between your hub and the street cabinet. You may well have a fight to get released from contract without penalty, although the way you seem too have been messed around will probably mitigate in your favour when this inevitably ends up at the industry adjudicator CISAS.

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Message 12 of 12
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Re: Upgraded from M350 to 1GB

Hi @KMitchell91


Thank you for your further post.


I am sorry to hear this isn't resolved.


I will send you a private message so we can look into this further for you.


Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

Vikki - Forum Team

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