I recently upgraded to the 500mb from 200mb, via Wi-Fi doing a speed test I get an average of 510mb download but, I appear to have an issue with a wired connection using a cat 6 cable the best download speed is 91.6mb I have had an engineer come out and it works fine for a couple of days.
Because I was having issues with Sky Glass saying I’m not connected to the internet and having run various tests along with hub reboot and a hard reset none of which solved the problem.
Yesterday due to Glass going offline again I called Virgin I explained that via Wi-Fi I get the published speed but any device connected via a cat 6 such as my laptop to run a speed test or Sky Glass struggle to get more than 90mb download speed. Her response was that there was an issue in my area and it would be fixed in 24hrs, I am struggling to understand how Wi-Fi can be perfect but a direct connection to my Hub 3 is no working also, if I run the Virgin speed test I get a massage saying we see you are unable to get online when I am.
Can anyone help shed any light on what might be the issue it’s now over the 24hrs and internet is still faster on Wi-Fi that Ethernet cable.