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Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Last week upgraded to from 100Mbps to 200Mbps package as working from home and need decent broadband speed. Also received new Hub 3.0. No improvement in the speed from previous package - 53Mbps max download, 17Mbps - upload. Could someone from Virgin help. 

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Alessandro Volta
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Message 2 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

 

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Alessandro Volta
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Message 3 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Alessandro Volta
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Message 4 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

140275000010.138256 qam30
22027500008.638256 qam9
32107500008.537256 qam10
42187500008.538256 qam11
52267500008.537256 qam12
62347500008.137256 qam13
72427500007.537256 qam14
8250750000737256 qam15
92587500006.937256 qam16
10266750000837256 qam17
112747500008.537256 qam18
122827500008.638256 qam19
132907500009.138256 qam20
142987500009.637256 qam21
153067500009.638256 qam22
163147500009.437256 qam23
173227500009.338256 qam24
183307500009.538256 qam25
1937075000011.438256 qam26
2037875000011.538256 qam27
2138675000010.938256 qam28
2239475000010.338256 qam29
2341075000010.838256 qam31
2441875000011.138256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9110
2Locked38.670
3Locked37.6100
4Locked38.6110
5Locked37.6100
6Locked37.650
7Locked37.650
8Locked37.3120
9Locked37.6110
10Locked37.6100
11Locked37.6120
12Locked38.680
13Locked38.650
14Locked37.360
15Locked38.970
16Locked37.680
17Locked38.670
18Locked38.610
19Locked38.900
20Locked38.680
21Locked38.950
22Locked38.670
23Locked38.9120
24Locked38.970
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Message 7 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000043.5512064 qam6
22580000043512064 qam8
34620000043.5512064 qam5
43260000043.3512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000
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Message 8 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060-b.cm



Primary Downstream Service Flow

SFID202172
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID202171
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Message 9 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

Network Log

Time Priority Description

28/11/2020 08:21:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/11/2020 07:34:38ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2020 00:41:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/11/2020 13:19:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 20:48:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 19:34:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 18:48:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 18:32:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 18:04:10noticeSW download Successful - Via Config file
24/11/2020 18:02:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 18:02:14noticeSW Download INIT - Via Config file
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 07:20:49noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 07:11:58noticeSW download Successful - Via Config file
20/11/2020 07:06:25noticeSW Download INIT - Via Config file
20/10/2020 06:28:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2020 05:48:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2020 05:48:10ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2020 02:57:41ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 10 of 17
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Re: Upgraded from 100Mbps to 200Mbps - no difference 53Mbps Max speed.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5b395d8a0a93c6893aabe643696e393f97...

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fa0af0d7b62a80764b124ade118290b6366e191c
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