Upgraded to M350 yesterday, got confirmation email, etc.
But speed is still 100 down, 10 up, both wired and wireless, on multiple devices.
Can't get through to customer support.
Go to Answer
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Configuration tab onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Can you Login to the Hub Settings and navigate to the Connected Devices page - what does it report the 'connection speed as for the cable connected device you used for the speed test?
Cable Modem StatusItem Status Comments
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Primary Downstream Service Flow
Primary Upstream Service Flow
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