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DMNick
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Upgraded but package not activated

I have been a virgin customer for a long time. I signed up to a faster boradband and to an upgraded tv package. That was on 1st May. The tv channels that are meant to have been upgraded are still unavailable and my broadband is still showing the previous speed on my online account, I have upgraded before and not had any problems. I have reset both the tv and the router and it has made no difference.

 

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