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Upgrade your speed apparently does nothing

Fruitbat04
Joining in

There is an offer on the web portal to upgrade to 1GB (from 500mb) for an extra £7 a month.

I have tried twice over the last few weeks and despite getting a confirmation order number, nothing ever appears in "My Orders". Customer services don't seem to be able to help and just try to transfer the whole contract to a more expensive package.

Is it actually possible to apply this upgrade at the advertised price?

1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Fruitbat04,

Welcome back to the Community Forums and thanks for the post.

I want to look into this for you so that we can go about getting this arranged for you, for me to do this I will need to invite you into a quick private message, if you have not used this feature before you can access it via the envelope at the top of your screen.

Joe