Hi I recently upgraded from 100 broadband to M600 oomph
I was advised that this would be upgraded within 24 hours but it appears not to have been upgraded a couple of days later. Speed tests are showing the same as I have always previously achieved about 50MBPS
I have been trying all afternoon to get someone to converse with on chat but no luck, I have tried switching off/unplugging the router etc.
is waiting for longer than the 24hrs stated normal?
Any ideas when/how/if I will get the upgrade speed that I am paying for?
I'm sorry to hear of the slow speeds you've been experiencing on the connection, and that this has become even more evident since your recent upgrade.
Are you able to run a speed test via a Cat 6 Ethernet cable, and with the hub in modem mode?
This will tell us what speed we have going into your property. If this reads as the subscribed speed (or slightly above) this will advise us this is an issue with the Wi-Fi facility or the set up on your home.
If this is below the subscribed speed, this may be an issue outside the property that needs to be rectified
Hi firestormwest, thanks for keeping us updated - sorry for any confusion around the engineer visit. When checking this from here today I can see a fault was logged last week but has since been deemed resolved. I hope that means things have improved for you since?
If not, please post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’.
Copy full sets of data from the downstream, upstream, & network logs pages and paste them here. Please don’t post screencaps - if you copy/paste the data the forum software should blank any sensitive details out for you.
Thank you for getting back to us. I'm glad to hear that your speeds have been doing well over the past few days. How has your connection been since Thursday?
Our team member raised a Fault on the system, which would have been reviewed by our second line technical team, in regards to your speed issue. This has been marked as resolved, and hopefully the cause of your improved speeds.
Please keep us update don how you're getting on. Are you still experiencing the speed issues?