Virgin Media Community

[Anotherplain]

Hi. 

Upgraded from M200 to M500 but not getting any increase in speed. Hub is in modem mode. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0750f54c277ff95e1e7c7e45a521be17fd40256

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	322750000	2.2	40	256 qam	24
2	202750000	3.5	40	256 qam	9
3	210750000	3.5	40	256 qam	10
4	218750000	3.5	40	256 qam	11
5	226750000	3.5	40	256 qam	12
6	234750000	3.4	40	256 qam	13
7	242750000	3.2	40	256 qam	14
8	250750000	3.2	40	256 qam	15
9	258750000	2.9	40	256 qam	16
10	266750000	2.5	40	256 qam	17
11	274750000	2.5	40	256 qam	18
12	282750000	2.2	40	256 qam	19
13	290750000	2.4	40	256 qam	20
14	298750000	2.5	40	256 qam	21
15	306750000	2.2	40	256 qam	22
16	314750000	2.4	40	256 qam	23
17	330750000	2.5	40	256 qam	25
18	370750000	2.2	40	256 qam	26
19	378750000	2	40	256 qam	27
20	386750000	2.2	40	256 qam	28
21	394750000	2	40	256 qam	29
22	402750000	1.9	40	256 qam	30
23	410750000	2.2	40	256 qam	31
24	418750000	1.5	40	256 qam	32

[Anotherplain]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	49	0
2	Locked	40.3	27	0
3	Locked	40.3	25	0
4	Locked	40.3	24	0
5	Locked	40.3	35	0
6	Locked	40.3	21	0
7	Locked	40.3	28	0
8	Locked	40.3	24	0
9	Locked	40.3	20	0
10	Locked	40.3	25	0
11	Locked	40.9	22	0
12	Locked	40.3	20	0
13	Locked	40.3	20	0
14	Locked	40.3	34	0
15	Locked	40.3	58	0
16	Locked	40.3	31	0
17	Locked	40.3	15	0
18	Locked	40.3	13	0
19	Locked	40.3	19	0
20	Locked	40.3	16	0
21	Locked	40.3	54	0
22	Locked	40.3	46	0
23	Locked	40.9	13	0
24	Locked	40.9	47	0

[Anotherplain]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	35.8	5120	32 qam	4
2	39400016	35.5	5120	64 qam	3
3	46199956	35.3	5120	64 qam	2
4	53700000	35.3	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[carl_pearce]

Your BQM isn't working.

Have you confirmed in the 'Confguration' tab that the HUB has been updated to the new speed?

[Anotherplain]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt053+voc-b.cm

Primary Downstream Service Flow

SFID	214586
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	214585
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[carl_pearce]

Ok, at least the config is correct!

Have you testing a wired device?

[Anotherplain]

Speed tests are done by the router which is an Asus AC86U. QOS is off. 

[Anotherplain]

Replaced cable from the modem to router with a CAT8. No change in speed. 

 

[conman33158]

What speed do you get on https://speedtest.samknows.com/ with direct wired connection from PC/Laptop to router using a Cat 5e cable or better with a 1Gbps capable Ethernet network card?

1. Make sure the cable is Cat 5e or better
2. Make sure your PC/laptop has a 1Gbps or better network card
3. Make sure Hub is NOT in modem mode
4. Disconnect all other Ethernet cables when running the test

[NinjaMeerkat]

On your Asus router is HW Acceleration enabled? On my RT-N66U HW acceleration is required for WAN speeds over 200mbps.