Totally frustrated by VM website. I want to upgrade to Gig 1 and realise that I will also have to change my current VM phone to VOIP. The only way to upgrade online is to complete an order which sees me as a new customer and requires setting up new DD etc. I've repeatedly tried to upgrade via phone but no answer, no text despite being promised one. Any advice?
I did through Webchat to get order and HUB4 sent out and then retention's to finalise some costs, my area does not use the VOIP phone yer (wrong colour zone, think I am in the red zone) so my phone is same as before.
News customers in the correct colour zones phones were connected to their HUB3 for VOIP so I do not see how they are going to force you to do so if not already just for swapping to a HUB4.