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Upgrade to Gig1 from M500 not applied

felix-penrose
Joining in

Order reference: CH2050769754
Order date: Wednesday 27 September 23
New Services: Gig1 Fibre Broadband
Removed Services: M500 Fibre Broadband
Estimated activation date: Saturday 30 September 23

Hi there, I upgraded my package as stated on the 27th of Sept with an estimated activation date of the 30th. I've rebooted my Hub 3.0 (in modem mode) and 3rd party router a couple of times since the 30th, yet I'm still receiving M500 speeds. I've tested on multiple devices including one directly on my router, all show the same rough speeds of a little over 500MB.

10 REPLIES 10

Hey there @Rage21, thanks for reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues with the service on the upgrade that you've experienced.
I will assist you on this and get you the support needed, I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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