I'm on the ultimate oomph bundle and it says on my postcode at my address that I am able to get the free upgrade to 600mb broadband.
However when ringing customer services to ask why I havent had the upgrade yet, they say that it isn't available in my area, but the postcode checker says it is.
Anyone else had this problem or is it just me?
The free upgrade is being rolled out gradually. The info below is from shop/bundles/ultimate-oomph-bundle
Scroll down to the heading The Legal Stuff
"Got a need for speed? We’ve got you coveredUpgrades for eligible Ultimate Oomph customers from M500 Fibre Broadband to M600 Fibre Broadband will be completed by 31st March 2021."
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