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crazeyhorse1725
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Upgrade time scale?

I upgraded from the 200mb to the 500mb package 2 days ago, and was wandering when will speed change take place? I also have an unlimited sim and extra sky movies and sports channels as part of the package. The sim has been dispatched, but TV channels are yet to show as active, still greyed out on the TV planner?

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MikeRobbo
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Alessandro Volta
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Message 2 of 6
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Re: Upgrade time scale?

Log into the Hub settings and copy and paste the contents of the Configuration Tab onto here.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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crazeyhorse1725
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Re: Upgrade time scale?

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
ldJKDHSUBsgvca69834ncxv98



Primary Downstream Service Flow

SFID894
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID893
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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MikeRobbo
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Alessandro Volta
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Message 4 of 6
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Re: Upgrade time scale?

When your upgrade has gone through the figures in red will change to 575000000 & 38500000 or similar. Check the Configuration every day.

Primary Downstream Service Flow

SFID894
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID893
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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crazeyhorse1725
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Re: Upgrade time scale?

Thanks for getting back to me, do you have any idea how long this might take?, I was under the impression, while speaking to the agent on the phone, that it would happen over night into yesterday? Thankyou again for your help.

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MikeRobbo
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Alessandro Volta
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Message 6 of 6
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Re: Upgrade time scale?

Every speed change I ever had took a couple of hours.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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