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Upgrade speed online - issues

I'd like to upgrade our broadband package. All the advice on the website tells me I should do it online. However, when I try to do this it I get a message telling me I can't upgrade my package online. Online chat refers me back to upgrading online. Any ideas?!

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Re: Upgrade speed online - issues

Try calling “Retentions” on 150 or 0345 454 1111 - options 1-1-4-4 "Thinking of leaving" - call at 08.00, when you have the best chance of getting through to the UK call centre who will help.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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