Upgrade help

[RLOJ]

I yesterday got the router for hub 5 I set it up everything was OK.

Soon as I turned it on and everything it was still 200mpbs with 20 upload i looked online and some people/suggest to wait 24hrs sometimes will take to upgrade.

It has been 24hrs now or more and I have reset it and other things (including pinhole thingi reset) and that's not made a difference I tried this a couple hours ago to see if it would work and it didn't. 

I have tried wired it was the same (the device supports the amount 1gb,2.5gb ethernet,etc) wireless the same thing. I know that ethernet Is more stable blah blah blah

I also heard that it could take 48hrs but I heard that usually doesn't work from people on the community thing and friends and other people

On the 192.168.0.1 virgin media website where you can see things logged in and out it shows (image attached below)   

• If needed will provide the account ip,email or whatever is needed 

I hope to see the upgrade soon (friends who have virgin media had the same issue and then someone helped out by changing or doing something in the weird 192.168.0.1 thingi I think it was a employee/or mod and they had about 1-3hrs after talking that they had the speeds fixed or at least somewhat

[RLOJ]

Also here is some other images.

 

 

 

[jbrennand]

All unreadable

Copy the data as text and paste it into the message

[carl_pearce]

What have you 'upgraded' to?

Your HUB is setup for a M200 subscription, so 200Mbps down / 20Mbps up is correct.

Just because you have a HUB 5 doesn't mean you'll get faster speeds.

[RLOJ]

UPSTREAM :

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	46	5120	QAM 64	1
2	53700000	45.5	5120	QAM 64	2
3	46200000	45.5	5120	QAM 64	3
4	39400000	45.5	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

DOWNSTREAM :

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	5.4	42	QAM 256	1
2	147000000	5.5	42	QAM 256	2
3	155000000	5.5	42	QAM 256	3
4	163000000	5.4	42	QAM 256	4
5	171000000	5.3	42	QAM 256	5
6	179000000	5.3	42	QAM 256	6
7	187000000	5.1	42	QAM 256	7
8	195000000	5.2	42	QAM 256	8
9	203000000	4.1	42	QAM 256	9
10	211000000	3.3	41	QAM 256	10
11	219000000	5	42	QAM 256	11
12	227000000	5.5	42	QAM 256	12
13	235000000	5.7	42	QAM 256	13
14	243000000	5.7	42	QAM 256	14
15	251000000	5.6	42	QAM 256	15
16	259000000	5.6	42	QAM 256	16
17	267000000	5.5	42	QAM 256	17
18	275000000	5.7	42	QAM 256	18
19	283000000	5.7	42	QAM 256	19
20	291000000	5.9	42	QAM 256	20
21	299000000	5.7	42	QAM 256	21
22	307000000	5.6	42	QAM 256	22
23	315000000	5.5	42	QAM 256	23
24	323000000	5.3	42	QAM 256	24
25	331000000	5.4	42	QAM 256	25
26	339000000	5.4	42	QAM 256	26
27	347000000	5.4	42	QAM 256	27
28	355000000	5.4	42	QAM 256	28
29	363000000	5.3	42	QAM 256	29
30	371000000	5.1	42	QAM 256	30
31	379000000	5.1	42	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	4
2	Locked	42	0	1
3	Locked	42	0	2
4	Locked	42	0	0
5	Locked	42	0	1
6	Locked	42	0	0
7	Locked	42	0	0
8	Locked	42	0	1
9	Locked	42	0	2
10	Locked	41	0	1
11	Locked	42	0	0
12	Locked	42	0	0
13	Locked	42	0	0
14	Locked	42	0	1
15	Locked	42	0	0
16	Locked	42	0	2
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	42	0	1
20	Locked	42	0	1
21	Locked	42	0	2
22	Locked	42	0	5
23	Locked	42	0	5
24	Locked	42	0	9
25	Locked	42	0	4
26	Locked	42	0	9
27	Locked	42	0	3
28	Locked	42	0	10
29	Locked	42	0	10
30	Locked	42	0	8
31	Locked	42	0	19

CONFIGURATION : :

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

wrkldJKDHSUBsgvca69834ncx

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

10394

230000061 bps

42600 bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

10391

22000061 bps

42600 bytes

0 bps

42600 bytes

Best Effort

note (less relevant

Had 200almpbs virgin media one aka hub 3 before got hub 5 

i know my area can reach 500-1000 (both from neighbours,online tests of ... and other things)

[RLOJ]

i forgot to say that i know that virgin media upgrading doesnt guarentee the speed to increase 

[carl_pearce]

---

@RLOJ wrote:

i forgot to say that i know that virgin media upgrading doesnt guarentee the speed to increase 

---

What speed are you subscribed to?

If you haven't updated your subscription from M200 there is nothing wrong. Your speed won't change just because you have a HUB 5!

[jem101]

@RLOJ 

As the others have said, the configuration on the hub is set at the 200 Mb/s tier. Now just because VM have ‘upgraded’ you to a hub 5 (and I’ll reserve judgement on the word upgraded here), doesn’t mean there will necessarily be any change in speed, did you upgrade your subscription and are you paying extra for a speed increase?