Virgin Media Community

[Samwarb]

I want to upgrade my fibre speed. However online it says “Sorry, we’re unable to change your package online.”

Obviously I don’t want to ring up during the pandemic as it’s not an ‘urgent’ call. Just wondering if there’s anyway to get this enabled online? 

[Scott_B]

Hi.
I have sent you a pm.

[Simonl6226]

Hi,

Did you manage to resolve this? I would like to upgrade my fibre now that I'm working from home and am also unable to do it online.

Si

[Samwarb]

No, 

got told to ring but over an hour wait and it’s just not worth it. 

[Simonl6226]

Ahh ok.

Thank you for replying and letting me know!

Si

[Alex_D1]

text your name and upgrade to 07533051809, they will contact you regarding this