on 01-04-2022 12:17
I was recently upgraded from M200 to M500 by the retentions team. Was a wonderful service and I came away quite happy. This was on Tuesday 29th.
The free wifi mesh thingies just turned up today too, nice and quick.
My connection though is still stuck at M200 speeds, which I can see from the Network Status tab in the hub (Hub 4, by the way).
I've power cycled it numerous times, plugged it direct into my PC to eliminate the possibility it's the router, it's stuck at M200 still.
How long does this usually take to kick in? The lady on the phone in Retentions said 15 minutes, but it's been 4 days now.
on 01-04-2022 15:16
on 03-04-2022 15:43
Hi Benville,
Thank you for reaching out to us in our community and welcome back, sorry to see you haven't been able to see a difference since you upgrade your Broadband speed, I was able to find you on our system with the details we have for you and it looks like the change may have took place after your last post, how are things now, are you now receiving your new speeds?
Regards
Paul.