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Upgrade but no increase in speed

Hi all,

One of many post on speed but thought I'd drop in my information of anyone would be kind enough to look at the figures.

Ive recently upgraded (last week) to the M200 package.  Prior to that I was on the M100 package and achieving speeds between 75 and 100 Mbps.

Since the upgrade I'm seeing speeds that vary between 65 and 75 Mbps.

I have contacted support, ran through all the usual tests.  I've been told the will send a signal down the line and in 15 mins it will all be working fine! lol

I'm testing on wired ethernet to an iMac using Chrome and Cat5e.

The thing thats most disappointing is I've actually seen a decrease!!

Here are some figures...thanks in advance for any advice, but from what I've read in all of the relevant post, not many actually get to see any improvement.

Thanks

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

323000000

Locked

Ranged Upstream Channel (Hz)

25800000

Locked

Provisioning State

Online

 

 

 Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

323000000

6.1

40

256 qam

24

2

139000000

4.4

40

256 qam

1

3

147000000

4.9

40

256 qam

2

4

155000000

5

40

256 qam

3

5

163000000

4.8

40

256 qam

4

6

171000000

4.5

40

256 qam

5

7

179000000

4.5

40

256 qam

6

8

187000000

4.5

40

256 qam

7

9

195000000

4.6

40

256 qam

8

10

203000000

4.9

40

256 qam

9

11

211000000

5.3

40

256 qam

10

12

219000000

5.1

40

256 qam

11

13

227000000

5

40

256 qam

12

14

235000000

5

40

256 qam

13

15

243000000

4.9

40

256 qam

14

16

251000000

5

40

256 qam

15

17

259000000

5

40

256 qam

16

18

267000000

5.3

40

256 qam

17

19

275000000

5.3

40

256 qam

18

20

283000000

5.5

40

256 qam

19

21

291000000

5.6

40

256 qam

20

22

299000000

6

40

256 qam

21

23

307000000

5.9

40

256 qam

22

24

315000000

6

40

256 qam

23



Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.9

9437

161981

2

Locked

40.3

9722

87498

3

Locked

40.3

9292

101007

4

Locked

40.9

8139

99548

5

Locked

40.3

8401

105578

6

Locked

40.3

9162

119626

7

Locked

40.3

9069

131076

8

Locked

40.9

8597

133532

9

Locked

40.3

8318

126375

10

Locked

40.9

8168

124887

11

Locked

40.9

8182

125916

12

Locked

40.9

8233

122995

13

Locked

40.9

9102

133231

14

Locked

40.3

8719

142997

15

Locked

40.3

8506

145316

16

Locked

40.9

7950

139264

17

Locked

40.9

7995

128765

18

Locked

40.3

8286

126413

19

Locked

40.3

8320

127442

20

Locked

40.9

8250

146085

21

Locked

40.9

8246

147994

22

Locked

40.9

8849

154654

23

Locked

40.9

8200

162394

24

Locked

40.9

8797

170416

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

25800000

3.95

5120

64 qam

4

2

46200000

4.125

5120

64 qam

1

3

32600000

4.025

5120

64 qam

3

4

39400000

4.075

5120

64 qam

2



Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

 

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Re: Upgrade but no increase in speed

Your error levels are too high, and the balance of pre-RS (corrected) errors and post-RS (uncorrected errors) indicates some serious noise problem, despite power levels and measured SNR that are OK.

Nothing you can do other than check that the coax connections to the hub are all finger tight, so do that, chances are that won't make a blind bit of difference, and wait for the forum staff to advise - can be quick, can take a day or two.  If it is a known area problem there will be a fault reference and a fix date, if there's no area fault they'll need to get a technician out to have a look.

The Hub 3 clears its error counters when turned off and on again, so you could do that to see how quickly the error count is rising, but on what you've posted your connection is faulty and needs a field technician to diagnose, find and fix the cause of the fault, which could be as simple as a faulty cable connection, or could be something much more involved like a damaged underground cable.

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Re: Upgrade but no increase in speed

Thanks for the quick reply.

Coax connection checked..nice and tight.  Hopefully the forum staff won't be too long in responding.

Cheers

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Re: Upgrade but no increase in speed

Hi heliraptor,

 

Welcome to the Community and thanks for posting. 

 

I am sorry to hear about the problems you are having with your broadband. 

 

I have taken a look at your account and I'm not seeing any obvious issues on our side.  Going off the stats you have posted, I would like to look at arranging an engineer to come and take a look. 

 

I will pop you over a private message and we can go from there. This will pop in to the purple envelope on the top right of this page. 

 

Thanks 

 

 

Nat
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