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OllieDutts
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Unworkable Ping - Cannot add devices via Wifi

A bit of background of my issues.

 

I use to have 350mb but decided to upgrade to 1gb... what a mistake.

 

The Hub 4/ new line has given horrific Ping spikes every 4-5 minutes which makes gaming almost impossible. 

 

I ring virgin, they send me an engineer and he replaces the router. 

 

My connection is now worse if anything.... and on-top of that, my Router wont allow me to connect new devices via Wifi??!!

Fire Stick and Ring camera....  both wont obtain an IP address, like DHCP is Full. 

- Hard Reset Both devices

- Hard Reset router

-  Release IP addresses from all devices... still wont obtain an IP address. 

 

So i raise a complaint... on Wednesday 27/01/2021. As of this message i haven't had a response. 

 

I call tech support again to try and resolve..... the tech was huffing and yawning down the phone! 

 

He then transferred me to the mobile phone help line! saying they need to look at the line.... as you can imagine... when i selected the virgin media option.... i was confronted with "check the website, good bye" 

 

Here is my Graph to prove my latency issues. 

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8cb13a184355779d602bbd722703eb7d06576c66-29-01-2021

 I have never had issues with Virgin and i'm at the end of my patience with this.... I'm getting mugged off by tech support and i'm struggling to even work with this new connection. 

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JitteryPinger
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Message 2 of 16
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Re: Unworkable Ping - Cannot add devices via Wifi

Hmm, coincidentally I'm also seeing those ping spike one one of my connections which use a Hub 4 in modem mode.

Click BQM2 below to see....

I'm yet to got to the property with that Hub 4 so I've not yet investigated and tried to find issue.

As you say the WiFi on hub 4 is interesting to say the least, hence why its running in modem mode.

Hang on here for a staff member to see if they can assist you better.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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OllieDutts
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Re: Unworkable Ping - Cannot add devices via Wifi

TimePriorityDescriptionThu 01/01/1970 00:01:273No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Sat 23/01/2021 17:02:465MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Tue 26/01/2021 07:25:364DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Tue 26/01/2021 07:25:366DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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OllieDutts
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Re: Unworkable Ping - Cannot add devices via Wifi

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

160300000425120 KSym/sec64QAM1
23940000042.85120 KSym/sec64QAM4
34620000042.85120 KSym/sec64QAM3
45370000042.35120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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OllieDutts
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Re: Unworkable Ping - Cannot add devices via Wifi

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

304027500008.440.9QAM25630
11387500008.740.4QAM2561
21467500008.840.4QAM2562
3154750000840.4QAM2563
4162750000740.4QAM2564
51707500006.640.9QAM2565
61787500006.739QAM2566
71867500007.140.4QAM2567
81947500007.540.9QAM2568
92027500007.440.4QAM2569
102107500006.940.9QAM25610
112187500006.840.4QAM25611
122267500006.940.4QAM25612
132347500007.239QAM25613
142427500007.940.4QAM25614
152507500008.540.4QAM25615
162587500008.840.9QAM25616
172667500008.740.4QAM25617
182747500009.240.4QAM25618
192827500009.140.4QAM25619
202907500008.840.4QAM25620
212987500008.540.4QAM25621
223067500008.240.4QAM25622
233147500007.640.4QAM25623
243227500007.638.6QAM25624
253307500007.940.4QAM25625
263707500009.440.4QAM25626
273787500009.140.4QAM25627
283867500008.740.4QAM25628
293947500008.440.9QAM25629
314107500008.740.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

30Locked40.94620900
1Locked40.36628700
2Locked40.36628700
3Locked40.36628700
4Locked40.36628700
5Locked40.94620900
6Locked38.98326100
7Locked40.36628700
8Locked40.94620900
9Locked40.36628700
10Locked40.94620900
11Locked40.36628700
12Locked40.36628700
13Locked38.98326100
14Locked40.36628700
15Locked40.36628700
16Locked40.94620900
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked38.60537700
25Locked40.36628700
26Locked40.36628700
27Locked40.36628700
28Locked40.36628700
29Locked40.94620900
31Locked40.36628700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked429.415422133350
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OllieDutts
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Message 6 of 16
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Re: Unworkable Ping - Cannot add devices via Wifi

Cheers Mat,

 

Just been hung up on by virgin tech support... we didn't even get past the hello. 

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JitteryPinger
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Message 7 of 16
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Re: Unworkable Ping - Cannot add devices via Wifi

Yep, pretty ridiculous trying to talk to someone at the moment.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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OllieDutts
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Message 8 of 16
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Re: Unworkable Ping - Cannot add devices via Wifi

just spoke to a supervisor... they said they will update me on the forum. 

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OllieDutts
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Message 9 of 16
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Re: Unworkable Ping - Cannot add devices via Wifi

i wonder how long it will take for an update

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JitteryPinger
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Message 10 of 16
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Re: Unworkable Ping - Cannot add devices via Wifi


@OllieDutts wrote:

just spoke to a supervisor... they said they will update me on the forum. 


Hmm, is that right, time shall tell I suppose.

Nice to hear people like to help the people paying their wages.

Let us know how it goes, I'm sure one of the forum staff will be happy to help when they can.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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