Unusable internet PL4

[Bobstar3233]

Hello

Internet has been basically unusable since 0130AM this morning(15/02/23)
Experiencing ping jitter of about 6000ms and total packet loss for the day at 98%
Am on superhub 4 in modem only, Have pin-holed twice no change, Have contacted support no help, and no call-back like they said. service is apparently fine despite the fact half the street has no internet also.

Will attach stuff in later messages.

[Bobstar3233]

3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 48 739000000 4.000000 38.983261 QAM256 48 20 515000000 5.099998 38.983261 QAM256 20 18 499000000 4.900002 38.983261 QAM256 18 19 507000000 4.599998 38.983261 QAM256 19 21 523000000 5.099998 38.983261 QAM256 21 22 531000000 5.300003 38.983261 QAM256 22 23 539000000 5.199997 38.605377 QAM256 23 24 547000000 5.300003 38.983261 QAM256 24 25 555000000 5.199997 38.983261 QAM256 25 26 563000000 5.500000 38.605377 QAM256 26 27 571000000 5.500000 38.605377 QAM256 27 28 579000000 5.300003 38.983261 QAM256 28 29 587000000 5.199997 38.983261 QAM256 29 30 595000000 5.000000 38.605377 QAM256 30 31 603000000 5.400002 38.605377 QAM256 31 32 611000000 5.300003 38.605377 QAM256 32 33 619000000 5.099998 38.605377 QAM256 33 34 627000000 4.599998 38.605377 QAM256 34 35 635000000 4.199997 38.605377 QAM256 35 36 643000000 3.700001 38.605377 QAM256 36 37 651000000 3.799999 38.983261 QAM256 37 38 659000000 3.799999 38.605377 QAM256 38 39 667000000 4.099998 38.983261 QAM256 39 40 675000000 3.599998 38.983261 QAM256 40 41 683000000 3.500000 38.983261 QAM256 41 42 691000000 3.400002 38.605377 QAM256 42 43 699000000 3.099998 38.605377 QAM256 43 44 707000000 3.299999 38.983261 QAM256 44 45 715000000 3.700001 38.983261 QAM256 45 46 723000000 3.599998 38.605377 QAM256 46 47 731000000 4.000000 38.983261 QAM256 47 3.0 Downstream channels Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors 48 Locked 38.983261 1 0 20 Locked 38.983261 0 0 18 Locked 38.983261 0 0 19 Locked 38.983261 1 0 21 Locked 38.983261 0 0 22 Locked 38.983261 1 0 23 Locked 38.605377 3 0 24 Locked 38.983261 3 0 25 Locked 38.983261 1 0 26 Locked 38.605377 1 0 27 Locked 38.605377 3 0 28 Locked 38.983261 4 0 29 Locked 38.983261 10 0 30 Locked 38.605377 4 0 31 Locked 38.605377 9 0 32 Locked 38.605377 3 0 33 Locked 38.605377 3 0 34 Locked 38.605377 4 0 35 Locked 38.605377 4 0 36 Locked 38.605377 5 0 37 Locked 38.983261 5 0 38 Locked 38.605377 8 0 39 Locked 38.983261 5 0 40 Locked 38.983261 7 0 41 Locked 38.983261 2 0 42 Locked 38.605377 1 0 43 Locked 38.605377 3 0 44 Locked 38.983261 2 0 45 Locked 38.983261 7 0 46 Locked 38.605377 2 0 47 Locked 38.983261 4 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 49 96 4K 1880 QAM4096 759 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 49 Locked 40 3.1 18644728 0

[Bobstar3233]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	44.520599	5120 KSym/sec	64QAM	4
2	36600000	44.270599	5120 KSym/sec	64QAM	3
3	43100000	45.020599	5120 KSym/sec	64QAM	2
4	49600000	46.270599	5120 KSym/sec	64QAM	1
5	23600000	45.020599	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.4

41.2

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

208

53.4

0

0

[Bobstar3233]

Will reformat this

[Client62]

"Experiencing ping jitter of about 6000ms and total packet loss for the day at 98%"

Please share with us how this was measured and on what kind of device ?

Seeing the result of the test would be great if a screen shot can be added into this thread.

Note: Ping and Jitter are 2 different measures we should have figures for both.

[Bobstar3233]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

48	739000000	4.000000	38.983261	QAM256	48
20	515000000	5.099998	38.983261	QAM256	20
18	499000000	4.900002	38.983261	QAM256	18
19	507000000	4.599998	38.983261	QAM256	19
21	523000000	5.099998	38.983261	QAM256	21
22	531000000	5.300003	38.983261	QAM256	22
23	539000000	5.199997	38.605377	QAM256	23
24	547000000	5.300003	38.983261	QAM256	24
25	555000000	5.199997	38.983261	QAM256	25
26	563000000	5.500000	38.605377	QAM256	26
27	571000000	5.500000	38.605377	QAM256	27
28	579000000	5.300003	38.983261	QAM256	28
29	587000000	5.199997	38.983261	QAM256	29
30	595000000	5.000000	38.605377	QAM256	30
31	603000000	5.400002	38.605377	QAM256	31
32	611000000	5.300003	38.605377	QAM256	32
33	619000000	5.099998	38.605377	QAM256	33
34	627000000	4.599998	38.605377	QAM256	34
35	635000000	4.199997	38.605377	QAM256	35
36	643000000	3.700001	38.605377	QAM256	36
37	651000000	3.799999	38.983261	QAM256	37
38	659000000	3.799999	38.605377	QAM256	38
39	667000000	4.099998	38.983261	QAM256	39
40	675000000	3.599998	38.983261	QAM256	40
41	683000000	3.500000	38.983261	QAM256	41
42	691000000	3.400002	38.605377	QAM256	42
43	699000000	3.099998	38.605377	QAM256	43
44	707000000	3.299999	38.983261	QAM256	44
45	715000000	3.700001	38.983261	QAM256	45
46	723000000	3.599998	38.605377	QAM256	46
47	731000000	4.000000	38.983261	QAM256	47

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

48	Locked	38.983261	1	0
20	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	1	0
21	Locked	38.983261	0	0
22	Locked	38.983261	1	0
23	Locked	38.605377	3	0
24	Locked	38.983261	3	0
25	Locked	38.983261	1	0
26	Locked	38.605377	1	0
27	Locked	38.605377	3	0
28	Locked	38.983261	4	0
29	Locked	38.983261	10	0
30	Locked	38.605377	4	0
31	Locked	38.605377	9	0
32	Locked	38.605377	3	0
33	Locked	38.605377	3	0
34	Locked	38.605377	4	0
35	Locked	38.605377	4	0
36	Locked	38.605377	5	0
37	Locked	38.983261	5	0
38	Locked	38.605377	8	0
39	Locked	38.983261	5	0
40	Locked	38.983261	7	0
41	Locked	38.983261	2	0
42	Locked	38.605377	1	0
43	Locked	38.605377	3	0
44	Locked	38.983261	2	0
45	Locked	38.983261	7	0
46	Locked	38.605377	2	0
47	Locked	38.983261	4	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

49

Locked

40

3.1

18644728

0

[Bobstar3233]

This is monitored though a samknows white box and through my qnap router software

[Bobstar3233]

This is what i  have screenshotted currently i cant find the jitter test screenshot i thought i took. Doesnt change the fact that the service is unusable.

[Bobstar3233]

Am aware of my ip being open but i host anyway so its uncovered, Got ddos protection

[Client62]

Check the Hub's logs to see if it looks like the Hub was disconnecting / reconnecting often.
Check for a local VM fault on 0800 561 0061.

In the search for an answer look hard at your own kit & cables too.