on 28-05-2022 19:34
Hi,
Having horrendous connections issues last four to six months, continuous connection dropouts & high latency. with "SYNC Timing Synchronization failures" "RCS Partial Service" & "No Ranging Response received - T3 time-out" errors.
had couple of engineer visits with out a luck. Where I go from hear ???????
28/05/2022 17:51:4 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:50:36 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:50:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:48:30 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:48:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:47:31 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:46:5 | notice | LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:42:36 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:42:25 | notice | LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:41:56 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:41:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:36:43 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:36:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:34:20 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:34:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:32:53 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:32:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:30:32 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:29:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:28:38 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
on 28-05-2022 19:27
Hi,
Having horrendous connections issues last four to six months, continuous connection dropouts & high latency. with "SYNC Timing Synchronization failures" "RCS Partial Service" & "No Ranging Response received - T3 time-out" errors.
had couple of engineer visits with out a luck. Where I go from hear ???????
28/05/2022 17:51:4 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:50:36 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:50:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:48:30 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:48:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:47:31 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:46:5 | notice | LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:42:36 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:42:25 | notice | LAN login Success;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:41:56 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:41:6 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:36:43 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:36:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:34:20 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:34:13 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:32:53 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:32:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:30:32 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:29:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
28/05/2022 17:28:38 | Warning! | RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.0; |
on 29-05-2022 13:19
on 29-05-2022 22:25
Most of the desktops and TV's are wired and testing done using wired devices. (also included todays BQM graph)
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 6.8 | 40 | 256 qam | 1 |
2 | 146750000 | 6.6 | 37 | 256 qam | 2 |
3 | 154750000 | 7.3 | 37 | 256 qam | 3 |
4 | 162750000 | 6.4 | 37 | 256 qam | 4 |
5 | 170750000 | 5 | 36 | 256 qam | 5 |
6 | 178750000 | 6 | 37 | 256 qam | 6 |
7 | 186750000 | 6.4 | 37 | 256 qam | 7 |
8 | 194750000 | 4.3 | 38 | 256 qam | 8 |
9 | 202750000 | 4.8 | 38 | 256 qam | 9 |
10 | 210750000 | 5.8 | 40 | 256 qam | 10 |
11 | 218750000 | 3.7 | 36 | 256 qam | 11 |
12 | 226750000 | 3.5 | 36 | 256 qam | 12 |
13 | 234750000 | 4.8 | 38 | 256 qam | 13 |
14 | 242750000 | 3.9 | 40 | 256 qam | 14 |
15 | 250750000 | 2.5 | 40 | 256 qam | 15 |
16 | 258750000 | 3.5 | 38 | 256 qam | 16 |
17 | 266750000 | 4.3 | 40 | 256 qam | 17 |
18 | 274750000 | 2.5 | 38 | 256 qam | 18 |
19 | 282750000 | 2.2 | 38 | 256 qam | 19 |
20 | 290750000 | 3.7 | 40 | 256 qam | 20 |
21 | 298750000 | 2.9 | 38 | 256 qam | 21 |
22 | 306750000 | 1.2 | 38 | 256 qam | 22 |
23 | 314750000 | 2.2 | 38 | 256 qam | 23 |
24 | 322750000 | 2.5 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 17271641 | 5313521 |
2 | Locked | 37.6 | 3049593 | 2334637 |
3 | Locked | 37.3 | 3290497 | 2119695 |
4 | Locked | 37.3 | 15122451 | 11040505 |
5 | Locked | 36.6 | 2208127 | 2145298 |
6 | Locked | 37.3 | 10728285 | 8856795 |
7 | Locked | 37.3 | 5844398 | 900581 |
8 | Locked | 38.9 | 1362276 | 533979 |
9 | Locked | 38.9 | 988004 | 424804 |
10 | Locked | 40.3 | 447296 | 264223 |
11 | Locked | 36.3 | 910911 | 363048 |
12 | Locked | 36.3 | 1821282 | 471253 |
13 | Locked | 38.9 | 691492 | 356116 |
14 | Locked | 40.3 | 685576 | 208809 |
15 | Locked | 40.3 | 974704 | 411258 |
16 | Locked | 38.9 | 969408 | 399823 |
17 | Locked | 40.3 | 482675 | 292003 |
18 | Locked | 38.9 | 912414 | 423899 |
19 | Locked | 38.9 | 981576 | 440548 |
20 | Locked | 40.3 | 502856 | 346710 |
21 | Locked | 38.9 | 747442 | 249062 |
22 | Locked | 38.6 | 1220975 | 483746 |
23 | Locked | 38.9 | 583372 | 338668 |
24 | Locked | 38.6 | 469262 | 95830 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 44.8 | 5120 | 64 qam | 2 |
2 | 60299971 | 45 | 5120 | 64 qam | 1 |
3 | 39400000 | 44.5 | 5120 | 64 qam | 4 |
4 | 46200000 | 44.3 | 5120 | 64 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 8 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 15 | 0 |
on 30-05-2022 11:16
Hey SDESIL, thank you for reaching out and a warm welcome to our community. I am sorry to see you've been having some connection issues for past few months now.
I've take a look on our side and I found an issues which is an ongoing connectivity issues, so I need to organise a engineer visit for you.
Please look out for the purple envelope I am going to PM you. Thanks
Matt - Forum Team
New around here?