Hi, Since yesterday my M100 works with ~1.5Mbps. Both cable and Wi-Fi. I checked the cables. I've restarted the hub number of times, speed gets back to normal after this for about a minute and drops down again. I've run all the service checks on hub and VM platform and they don't see any issue with it.
I called 0800 561 0061, but it says that there are no issues in my area. I tried calling the helpline but after 2hours of waiting tormented by their pop songs I gave up. How am I supposed to report this issue?
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
I finally got my call answered, but I didn't get any help at all. All I heard is that they don't see anything wrong and it could be my VPN's fault. My explanation that speed drops down even if I don't turn VPN on somehow couldn't get to the person I talked to. I guess I need to try again hoping that someone more competent will answer this time.