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BerkshireLad
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Unusable 1Gb internet service

Can anyone advise what I can do next? I've had an unuseable service for weeks. I logged faults with VM 18th April (I have the work order numbers) but even though I have chased multiple times, I am yet to have a response. See the last few days of BQM stats which is representative of the last 6 weeks. In appreciate it's tough ATM with covid etc, but I'm paying for service that is not being delivered and I  just want to get out of contract - I am tearing my hair out.

1 May 2020.jpeg4 May 2020.jpeg5 May 2020.jpeg27 April 2020.jpeg28 April 2020.jpeg29 April 2020.jpeg30 April 2020.jpeg

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BerkshireLad
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Re: Unusable 1Gb internet service

And to compound the problem - I'm seemingly incapable of uploading a screenshot!
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gary_dexter
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Alessandro Volta
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Re: Unusable 1Gb internet service

Which area are you in Berkshire (judging by your name)


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Tazz
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Re: Unusable 1Gb internet service

In Berkshire here too. Service seems fine can you post modem stats?
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