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Unstable internet

Downeym
Joining in

on ‎31-08-2022 10:43

Virgin Twitter sent me here as no one answers the phone and the link they sent me is useless. 
I keep having my speed drop to 4Mb/s. Sometimes I check and it goes straight back to 50/75 or even 100. It doesn’t matter whether I use wifi or Ethernet. I have rebooted several times. Apparently there are no local issues but I’ve been experiencing this for over a week…
Surely this needs an engineer?

 

Help?

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1 REPLY 1

Chris_W1
Forum Team
Forum Team

on ‎02-09-2022 17:38

Hi Downeym, 

thanks for the message and sorry to hear that you are having issues with the broadband and this is not the experience which we want you to have with us. 

How is the service since posting? When you run a fault test via the online account does it bring anything up or allow you to arrange an engineer?

Chris

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