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darrencftse
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Unstable internet speed

Hi

Lately I've been having some issue with my Virgin internet, playing games i seem to lose connection or it seem slow, today (16/06) i did a speed test and i was shocked in what the results was, the lowest i got was 50mbps when my speed should be 200mbps

Also some of the TV channels would sometime be pixelated, i thought it was due to the weather we been having but i think it might be bigger issue here

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jpeg1
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Re: Unstable internet speed

Are your games device and TV connected directly to the Hub, or by WiFi?

If you get these problems with a wired connection it's likely to be a VM circuit fault that you should report on 150. If you are using WiFi then you should look at the WiFi help posts to see how you can improve it.

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darrencftse
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Re: Unstable internet speed

My game devices are on wireless, but when i did the speedtest that was on my PC connected directly to the hub

I think i will have to report it.

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jpeg1
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Re: Unstable internet speed

To get the full speed your PC must be connected on 1Gb ethernet, which most modern PCs are capable of. It's just worth checking that in Network Properties before reporting it as a fault

 

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