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Phillthebass
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Unstable connection - packet loss and latency

For past 3-4 weeks my internet has been awful. Spoke to tech support on numerous times and they were useless. The failed to grasp that my BQM report was running on the IP for my broadband connection and I was seeing regular packet drops and latency issues. I'm on the phone to them now to cancel my services. What a joke. Below is a selection of reports from my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a106eb96787ea3c537daf74751575621f0...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/eef14043c7e4183db98b1a3ddc0d259dd2...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2ad1de2ba08d9255c621360c9e51bb74c1...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/03773ddec827c48701563d62e48c1e9be19517b8-28-06-2020

Modem 1.PNGModem 2.PNGModem 3.PNG

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Megan_L
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Re: Unstable connection - packet loss and latency

Hi Phillthebass, 

Thanks for using the forums to get this issue looked into with your connection, I do hope that we're not too late and you've not left us already. 

If you are still with us and looking for help I would like to ask some more questions. 

Is it primarily slow speeds or intermittent connection that you're struggling with at the moment? 

Also, does the issue affect wired or wireless devices? 

Thanks,

Megan_L

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Phillthebass
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Re: Unstable connection - packet loss and latency

I decided to give tech support 1 more go and thankfully got through to someone onshore. Engineer has visited and replaced cabling and connections from cab to modem and all is now fine.
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Lisa_CC
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Re: Unstable connection - packet loss and latency

Thanks for popping back and updating us Phillthebass and glad it's been sorted by the tech for you. Please monitor your connection and let us know if you have anymore issues with it so we can take a look.

 

Thanks,

 

Lisa

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