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Unstable Connection - Area 22 - LS19

Hi All,

My street (and myself) is reporting unstable connectivity. I have a VM Hub 4 so can't participate in the diagnostics online. Speed itself is fine when it stabilises for a couple of minutes, but packet loss is around 15%-20%

I am on a Wired Connection.

--- www.google.co.uk ping statistics ---
50 packets transmitted, 42 received, 16% packet loss, time 49488ms
rtt min/avg/max/mdev = 33.340/37.912/50.531/5.606 ms

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Alessandro Volta
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Message 2 of 8
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Re: Unstable Connection - Area 22 - LS19

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Message 3 of 8
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Re: Unstable Connection - Area 22 - LS19

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 4 of 8
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Re: Unstable Connection - Area 22 - LS19

My Broadband Ping - VM Area 22

I have check the status and called the line both of which are stating no problems.

Also just to re-iterate, this is a multi-household problem from (at least) our street.

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Re: Unstable Connection - Area 22 - LS19

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253307500000.40000238.605377QAM25625
11387500001.79999937.636276QAM2561
21467500001.29999937.636276QAM2562
31547500001.20000138.605377QAM2563
41627500001.20000138.605377QAM2564
51707500001.20000138.605377QAM2565
61787500001.00000038.605377QAM2566
71867500000.90000238.983261QAM2567
81947500000.59999838.605377QAM2568
92027500000.29999938.605377QAM2569
102107500000.00000038.605377QAM25610
11218750000-0.29999938.605377QAM25611
12226750000-1.40000237.636276QAM25612
13234750000-2.20000137.355988QAM25613
14242750000-1.29999937.636276QAM25614
15250750000-0.79999938.605377QAM25615
16258750000-0.70000138.605377QAM25616
17266750000-0.40000238.605377QAM25617
18274750000-0.40000238.605377QAM25618
19282750000-0.09999838.605377QAM25619
202907500000.40000238.605377QAM25620
212987500000.29999938.605377QAM25621
223067500000.29999938.605377QAM25622
233147500000.29999938.605377QAM25623
243227500000.40000238.605377QAM25624
26370750000-0.50000038.983261QAM25626
27378750000-0.70000138.983261QAM25627
28386750000-0.50000038.605377QAM25628
29394750000-0.70000138.605377QAM25629
30402750000-0.79999938.605377QAM25630
31410750000-0.70000138.605377QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked000
1Locked284800
2Locked282149600
3Locked448200
4Locked284800
5Locked438300
6Locked284800
7Locked284800
8Locked284800
9Locked284800
10Locked284800
11Locked284800
12Locked284800
13Locked284800
14Locked284800
15Locked284800
16Locked284800
17Locked284800
18Locked284800
19Locked284800
20Locked284800
21Locked284800
22Locked284800
23Locked284800
24Locked284800
26Locked284800
27Locked292900
28Locked284800
29Locked284800
30Locked284800
31Locked487293100



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159784K1520QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked -0.2802950
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Message 6 of 8
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Re: Unstable Connection - Area 22 - LS19

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000044.5205995120 KSym/sec64QAM6
22580000043.7705995120 KSym/sec64QAM8
33260000043.7705995120 KSym/sec64QAM7
44620000044.2705995120 KSym/sec64QAM5



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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Message 7 of 8
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Re: Unstable Connection - Area 22 - LS19

Thu 29/10/2020 14:58:173Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 14:58:173No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:03:373Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:03:373No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:04:573Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:04:573No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:07:363Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:07:373No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:08:363Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:08:363No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:10:163Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:10:163No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:12:563Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:12:563No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:22:153Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:22:153No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:26:153Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:26:153No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:34:143Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:34:143No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:34:343Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:34:343No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 29/10/2020 15:38:133Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Message 8 of 8
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Re: Unstable Connection - Area 22 - LS19

Hi Ketsuekiame, 

 

Thank you for your post. 

 

Sorry for the delay here! Thank you for providing the above information and the BQM - what I can see from the BQM there is nothing that I would be concerned about. What I will do is send you over a private message so I can take a look into your account for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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