Just wondering if someone can assist with my connection issue, I have tried the tech support team and they kept telling me I just need check my cabling and connect to the 5ghz band and offering me a wifi pod (which I already have a mesh)
Essentially everything is massively unstable, connecting to the Playstation Network is a no go, just constantly disconnects, connecting to my work VPN is similar, using netflix on TV's comes up to check DNS settings etc. And I just cant get to the bottom of it.
Ive tried the basic stuff, replacing cables, rebooting the router, resetting it etc, none of which has improved the situation.
Re: Unstable Broadband connection for about a week
up power levels are all high and qam is dropping - try this _________
Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker. See if that sorts it. ___________________-
Also, if you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Welcome back to our forums and Sorry to hear you have been having issues with your broadband.
We can understand the frustration caused and want to best help. I have had a look at our system and it seems you are having issues with your hub power levels. In this case, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.