Hi there. An engineer from Virgin came round to help with the router installation. He noticed that a particular cable was very old and likely to affect the broadband service,‘upstream’ as he put it. “Brown RG6 Siamese Coaxial”. He said someone would come round to replace it but no one ever did.
Please see my chat with the engineer below as a reference. He is now unresponsive which is not helpful at all.
Can anyone at VM please help? I have low expectations given the customer service so far.