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ndw143
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Unresponsive engineer. Broadband Cable replacement

Hi there. An engineer from Virgin came round to help with the router installation. He noticed that a particular cable was very old and likely to affect the broadband service,‘upstream’ as he put it. “Brown RG6 Siamese Coaxial”. He said someone would come round to replace it but no one ever did. 

Please see my chat with the engineer below as a reference. He is now unresponsive which is not helpful at all. 


Can anyone at VM please help? I have low expectations given the customer service so far.

C84D4E44-1102-4B63-95A8-6A3AC61B7D63.jpeg

9D5BE7A0-0438-4A49-8808-786C6A56691F.jpeg

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Laurie_C
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Re: Unresponsive engineer. Broadband Cable replacement

Hi ndw143,

 

Thanks for getting in touch, and a very warm welcome to the Community Forum.

 

I'd be more than happy to look into this for you. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

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