Hello,
I am getting unreliable unusable broadband due to Intermittent connection, packet drop and over utilisation.
Problem is that working from home has been a pain and affecting productivity due to broadband issues. Call to virgin media support line says they are aware of this and they keep giving dates in future, we have been going through this process since last 30 days. I got my hub replaced with a newer version and upgraded the broadband to 200Mbps hoping this issue is going to fix itself.
Can anyone please advise how to proceed with resolution of this issue?
BQM Monitor:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/902ef02de4a1b50656852cdecb2bcba13ecbf635-30-08-2021
Ping logs:
Ping www.google.com
64 bytes from 142.250.200.36: icmp_seq=3467 ttl=116 time=59.699 ms
Request timeout for icmp_seq 3469
Request timeout for icmp_seq 3470
64 bytes from 142.250.200.36: icmp_seq=3471 ttl=116 time=17.862 ms
Request timeout for icmp_seq 3472
Request timeout for icmp_seq 3473
Request timeout for icmp_seq 3474
64 bytes from 142.250.200.36: icmp_seq=3475 ttl=116 time=36.459 ms
Request timeout for icmp_seq 3476
Request timeout for icmp_seq 3477
Request timeout for icmp_seq 3478
Request timeout for icmp_seq 3479
Request timeout for icmp_seq 3480
64 bytes from 142.250.200.36: icmp_seq=3481 ttl=116 time=207.499 ms
64 bytes from 142.250.200.36: icmp_seq=3482 ttl=116 time=38.227 ms
64 bytes from 142.250.200.36: icmp_seq=3483 ttl=116 time=494.520 ms
Request timeout for icmp_seq 3484
Request timeout for icmp_seq 3485
64 bytes from 142.250.200.36: icmp_seq=3486 ttl=116 time=56.424 ms
Request timeout for icmp_seq 3487
64 bytes from 142.250.200.36: icmp_seq=3487 ttl=116 time=1699.428 ms
64 bytes from 142.250.200.36: icmp_seq=3495 ttl=116 time=18.563 ms
64 bytes from 142.250.200.36: icmp_seq=3496 ttl=116 time=146.950 ms
64 bytes from 142.250.200.36: icmp_seq=3497 ttl=116 time=275.784 ms
64 bytes from 142.250.200.36: icmp_seq=3498 ttl=116 time=23.428 ms
64 bytes from 142.250.200.36: icmp_seq=3499 ttl=116 time=164.340 ms
^C
--- www.google.com ping statistics ---
3500 packets transmitted, 1913 packets received, 45.3% packet loss
round-trip min/avg/max/stddev = 9.353/41.440/1699.428/96.707 ms