Currently on a 100MBPS package, regularly working from home myself and my partner is teaching from home.
Connection is incredibly unstable, we'll have a week of acceptable connection then days of '100mbps for 90seconds then plunging to between <1mbps for 30s', killing any remote desktop session, google classroom etc that you are working on. My upload average over the last day has been <0.5mbps.
It's been on and off like this since last summer, but got significantly worse in the last month. Previous engineer visit last year found nothing wrong with out setup - he came on a good day.
I cannot afford to lose work time so am currently working tethered to my personal mobile connection - checking my broadband one every half hour or so with the same results, and so have no ability to run a continuous broadband monitoring package on any hardware I own if I am to remain connected to my workplace.
Would drop Virgin like a plague rat if it weren't for the monopoly they have in my area wrt speeds - no other provider can deliver anything over 2mbps when last checked. I am thinking about going to a wireless 4/5g router though with another provider if this is not sorted.
That's not a solution, a solution would be for virgin to replace the hub with something fit for purpose
If this problem persists tomorrow I will attempt to hook up using an ethernet lead to see if that's the issue.
Given the last engineer visit I had I was told they didn't have enough stock to replace them unless it was showing clear faults, I'm not confident in Virgin's ability to live up to their supply agreement.
After all, it appears their concept of customer service is to palm customers of onto a forum and expect them to do all the work rather than solving the problems themselves.
"4. Where we do not need to install equipment at your home, we will either send you all the equipment you need through the agreed delivery method, to connect to the services, or advise you of any additional equipment you need. If applicable, it is your responsibility to purchase the additional equipment as notified to you. We will not be liable to you for any loss or damage caused by your installation of the equipment or additional equipment, unless this loss or damage is caused by our fault."
A separate wifi router is not something any person at Virgin has ever "notified" or sent to me.
Given that a significant majority of modern devices are wifi only, and virgin advertise and sell their packages explicitly as providing wifi within the home, it is not an unfair expectation that they provide this service
Might not be the wifi or the hub, could be a poor broadband connection. If you want to check this out follow the steps below.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts. Then setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection. Post a link to a live, shared graph here and we'll see what's happening. Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can do that immediately.
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