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UnhappyLarry
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Unreliable connection

I am a customer paying for 200mbps and I am getting 2mbps and no support.

Constantly getting slow speeds I have investigated and removed wifi from the equation by using only a direct LAN connected laptop - plugged directly into the router.

Using speedtest.net and Google speed test I can see my speeds are up and down like a jockey competing in the grand national. Just prior to sending this message I was obtaining the amazing 2mbps speed and a few minutes later this was 46mbps. Next test gave 9.69 Mbps.

I AM PAYING OVER £100 a MONTH FOR AN UNUSABLE SERVICE AND NO SUPPORT!

B63 POSTCODE. No shown faults.

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JitteryPinger
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Re: Unreliable connection

Sorry to see you issues, this is most likely due to a utilization fault in your area (because so many people at home), if you hang on here for a few days someone from the team will reach out and take a look in the meantime you could help us help you by setting up a Broadband Quality Monitor, I'll share a link below of where to do this.

https://www.thinkbroadband.com/broadband/monitoring/quality

If you need any further help doing this give me a shout, once you have created the monitor share a live direct link back here.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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UnhappyLarry
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Re: Unreliable connection

Thank you.

If that happened I would be very happy.

I have created that monitor as you suggested. 

 

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JitteryPinger
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Re: Unreliable connection


@UnhappyLarry wrote:

I have created that monitor as you suggested. 

 


Great, could you click on Share Live Graph and then copy the Direct Link into a reply.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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UnhappyLarry
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Re: Unreliable connection

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JitteryPinger
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Re: Unreliable connection

thanks for sharing, I'll check back on it in a little while and update but so far looks ok, so maybe milder issues to what I was thinking.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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UnhappyLarry
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Re: Unreliable connection

What do I have to leave on for the test?

I presume obviously the router but does my laptop have to stay connected to that site too?

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JitteryPinger
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Re: Unreliable connection

Just the router, all the test does is send a ping to the hub and back to a server and measures the time it takes, quicker the better obviously

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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UnhappyLarry
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Re: Unreliable connection

So when will anyone contact me?

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tehwolf
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Re: Unreliable connection


@UnhappyLarry wrote:

So when will anyone contact me?


VM forum staffers usually take 5 - 10 days to respond.

Your BQM looks OK to me - bit of packet loss, but otherwise pretty clean..

Please can you post up your router stats - browse to your hub on http://192.168.0.1 - don't log in, click on "router status" and copy/paste the tables from the Upstream, Downstream and Network Log tabs back here - you'll need to do each table in its own post - it's too big to put them all in one..

 

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