We've been experiencing some issues with our internet speeds for the past 3 weeks. Ended up here after trying to reach technical support through the up with no luck.
Download and upload speeds have been really slow lately, making it hard and somedays impossible to upload/download files and stream content. No changes have been made to the routers, which we've been using since June 2020, nothing blocking the signal and no overload of devices at home since we've both always worked from home.
Really struggling with work as we rely on good speeds to share creative wip files with clients and collaborators. Any idea what might be causing this and how to fix it?
Thanks in advance for your help! I'll attach the requested info below;
While we are waiting for your images to be authorised can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.