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i'm sorry to add to the plethora of posts about this issue but i cannot solve this by myself
i have just upgraded from M100 to M350 and i have noticed in increase in download speed at all and in most cases its slower than it was before at under 10mbps.
i understand that lockdown may be affecting it but i'm paying a lot of money for seemingly worse service.
I have done the pinhole reset thingy btw and that made no difference whatsover.
Any help would be greatly appreciated.
lets start again - the obsession to go to pm by the techs works in some ways but in others does little to diagnose the problem especially if they dont get back to you
so - are you testing wired or wifi - always test wired
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream also post te info from the config page
so how are you testing wired or wifi - if wired then try a few thing
do a full reset - hold the button a good 30 sec and test again
if still slow try a different browser some say that helps
again if still slow try a test in modem mode
but firstly post the config settings from the hub - same method as before - press the 'configuration' button - went through all this the other day - they had sent the wrong config file so lets be sure you are on 350 not 10
TPlink what - powerlines? - if so remove them and try wired straight back to the hub - if slow try what i suggested above again straight back to the hub - you need to remove anything 3rd party to prove the speed at the hub