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connollyclipson
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Unbelievably Slow Speeds

slow speed.PNG

As the screenshot shows above, I am not getting the advertised speed of 100mbps I am paying for. I have tried using a wired connection with the same results. I have rebooted the router and made sure the coaxial cable was secured. Please can this be sorted out, I am working from home and cannot do my job.

Most recent internet logs:

slow speed 2.PNG

Downstream levels seem fine?

 

slow speed down.PNG

Upstream seems too low??

upstream.PNG

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Anonymous
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Message 2 of 10
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Re: Unbelievably Slow Speeds

Could you copy paste the results as text please?

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connollyclipson
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Re: Unbelievably Slow Speeds

Am currently getting 2-9mbps 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID  DOWNSTREAM 

11390000005.638256 qam1
21470000005.538256 qam2
31550000005.338256 qam3
4163000000538256 qam4
51710000005.138256 qam5
61790000004.838256 qam6
71870000004.938256 qam7
81950000004.538256 qam8
9203000000438256 qam9
102110000003.938256 qam10
112190000003.538256 qam11
12227000000338256 qam12
132350000001.538256 qam13
142430000001.538256 qam14
152510000002.238256 qam15
162590000002.538256 qam16
172670000002.538256 qam17
182750000002.738256 qam18
192830000002.538256 qam19
202910000002.738256 qam20
212990000002.938256 qam21
22307000000338256 qam22
233150000003.238256 qam23
243230000003.540256 qam

 

UPSTREAM

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999934.2512064 qam1
2257999933.95512064 qam4
3326000174512064 qam3
4394000074.2512064 qam2
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Anonymous
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Message 4 of 10
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Re: Unbelievably Slow Speeds

There is an additional table in the 'Downtream' tab, at the bottom.

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connollyclipson
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Re: Unbelievably Slow Speeds

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.640
3Locked38.960
4Locked38.960
5Locked38.640
6Locked38.9180
7Locked38.9190
8Locked38.950
9Locked38.650
10Locked38.650
11Locked38.950
12Locked38.650
13Locked38.680
14Locked38.600
15Locked38.9120
16Locked38.950
17Locked38.960
18Locked38.950
19Locked38.640
20Locked38.650
21Locked38.9180
22Locked38.670
23Locked38.950
24Locked40.310
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Anonymous
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Message 6 of 10
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Re: Unbelievably Slow Speeds

Fortunately/Unfortunately all the stats look ok.

Have you checked the service status in your area?

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gary_dexter
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Alessandro Volta
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Message 7 of 10
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Re: Unbelievably Slow Speeds

Levels are fine.

What speeds are you actually getting?


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connollyclipson
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Message 8 of 10
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Re: Unbelievably Slow Speeds

Yes! This was checked before posting via there own app and 3rd party websites 

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connollyclipson
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Re: Unbelievably Slow Speeds

2mbs-9mbs tested on many different test sites it varies between that so  

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0x01
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Message 10 of 10
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Re: Unbelievably Slow Speeds

Post network logs please.
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