Looking at the stats you have posted and can see an issue where there is a huge amount of post RS errors, this can be caused by noise on the line, so in that case please go around and check that all coaxial connections to all VM equipment are finger tight, as well as checking for any damage or large bends to the coaxial cable.
After that power off the hub for 30 secs and then back on, wait for the lights to stabilize and then test again.
As long as there are no local issues can do this by click top right where it says "Check Service Status" or call 0800 561 0061.
If after all that and the issue isn't resolved then either call in on 150 may have to waut to be answered or wait for a VM staff member to pick up the post.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
I'm sorry that you're not getting the speeds you'd expect from us. I will need to look into this further for you via a private message, which I will send over in a few moments, so that we can clear account security and look into the problem.
I will pop over a private message in a few moments, please reply and we can get this looked into further.